Informatic Technologies, Inc. · 20 hours ago
Technology Support Coordinator (Team Leader)
Ocoee, FL
Full-time
Onsite
Senior Level
5+ years expInformatic Technologies, Inc. is seeking a Technology Support Coordinator (Team Leader) to oversee daily operations and ensure exceptional customer service. This role involves mentoring a team, managing technical issues, and driving continuous improvement initiatives in IT services.
ConsultingBig DataAnalyticsManagement Consulting
Responsibilities
Lead and manage day-to-day team operations, including work prioritization, delegation, performance monitoring, and trend reporting (including security incident awareness)
Serve as primary escalation point for complex customer service and technical issues
Monitor and track IT inventory and assets for the cost center
Partner with IT leadership to identify process improvements and implement strategies that enhance efficiency, user satisfaction, and service quality
Maintain and update knowledge library to optimize team and customer experience
Collaborate cross-functionally with IT departments to ensure timely ticket resolution and SLA compliance
Conduct Quality Assurance reviews on customer incidents (onsite and remote) to ensure service standards are met
Coordinate audiovisual setups and video conferencing support as needed
Travel to remote sites for support when required within the region
Additional duties as assigned
Qualification
Required
Associate's or Bachelor's Degree in Computer Science, Information Systems, or related technical field (or equivalent work experience)
Minimum 5 years of IT operations experience in multi-platform environments
Minimum 2 years in customer service and quality assurance roles
Minimum 1 year of supervisory/team leadership experience
Proven experience managing projects and leading technical teams
Hands-on experience with ticketing systems and support request management
Strong troubleshooting abilities for hardware and software issues
Solid understanding of help desk processes and service management principles
Experience with data center operations and system performance monitoring
Excellent supervisory and mentorship capabilities
Strong organizational and time management skills
Ability to thrive under pressure and manage multiple priorities
Effective communicator with proven ability to motivate and empower teams
Comfortable working independently or collaboratively
Ability to lift up to 30 pounds
Availability for onsite hours: Monday–Friday, 7:00 AM – 6:00 PM
Valid Driver's License required
Must be authorized to work in the United States
Preferred
IT Enterprise environment experience
Prior government/public sector experience
Relevant IT certifications
Local candidates or those willing to relocate at own expense
Company
Informatic Technologies, Inc.
Overview We are a Woman Owned Minority National IT Solutions provider and a Systems Integrator, specializing in Digital Transformation solutions, Data Management/Analytics and GRC Solutions.
201-500 employees
H1B Sponsorship
Informatic Technologies, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (12)
2023 (6)
2022 (2)
2021 (2)
2020 (14)
Funding
Current Stage
Growth StageLeadership Team
Chandra Ananth
CTO - Global Head
Badri Ramki
Founder
Company data provided by crunchbase