Keolis Commuter Services · 15 hours ago
Controller / Radio Dispatcher - Valley Metro
Tempe, AZ
Full-time
Onsite
Entry Level
2+ years expKeolis Commuter Services is a leading transportation company committed to safety and environmental protection. They are seeking a Controller / Radio Dispatcher to manage operator assignments, monitor transit operations, and ensure on-time performance while maintaining communication with operators and passengers.
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Responsibilities
Assign work, vehicles and onboard equipment to operators and maintain check-out logs
Assign operators in the event of operator absences, increased service volumes in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations
Maintain accurate logs for attendance
Maintain communication with operators, providing information on customers, cancellations, and directional assistance where necessary
Monitor operators and trip status, adjusts and reassignments as necessary to ensure on time performance
Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
Provide assistance to operators in the event of emergency or vehicle malfunctions, communicating with operations, safety and maintenance staff where appropriate
Reschedule trips as necessary in the event of vehicle malfunction, traffic, or emergency situations
Reconcile trip manifests by operators
Provide assistance to passengers in using the service as well as when inquiring about individual trip status
Document accurately and appropriately daily events related to service
Collect any lost and found articles and catalog, attempt to contact appropriate passengers where possible
Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or other employees
Radio checks all vehicles leaving the yard at all times
Establish and maintain headways for all online buses
Will maintain “exceptions” and “incidents” log
Will assist drivers with informational material as needed
Report to supervisors and duty managers any drivers failing to meet duties online
Promptly provide client with information on location and ETA
Perform various administrative duties; answer incoming calls, courtesy calls and filing etc
Other duties as assigned by immediate supervisor
Qualification
Required
At least 2 years radio and/or window dispatch experience in a fast-paced environment
Must have valid driver license. CDL Class B preferred
Ability to effectively decipher maps
Ability to handle stress, including emergency situations
Uses good judgment in making decisions in emergency and routine situations
Email and Internet; Microsoft Office Applications Suite
Excellent organization and multi-tasking skills
Demonstrated excellent written and oral communications and organizational skills
Good Judgement skills
Reasoning skills and Decision making
Preferred
Transit environment experience preferred
Benefits
Drug and alcohol screening: Employment contingent upon passing pre-employment drug and alcohol screen.
Safety commitment: Safety is a way of life at Keolis.
Environmental commitment: Keolis is committed to protecting the environment by minimizing the impact of operations.
EEO statement: Our policy is to afford Equal Employment Opportunity to qualified individuals regardless of their race, color, sex, religion, age, creed, marital status, national origin, ancestry, physical or mental disability, sexual orientation, or gender identification.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Keolis is committed to offering our employees competitive compensation and benefits, opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.
Company
Keolis Commuter Services
Keolis Commuter Services is a transportation company providing passenger transportation services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Manuel Liongson
Chief Financial Officer, VP of Finance, Planning & Performance
Philip O'Donnell, CPA, CGMA
Deputy Chief Financial Officer
Recent News
Railway Track and Structures
2023-12-25
2023-12-25
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