Electronic Systems, Inc. · 18 hours ago
IT Intake Coordinator
Annandale, VA
Contract
Onsite
Entry, Mid Level
2+ years expXerox Holdings Corporation is seeking an IT Intake Coordinator to improve operational effectiveness in higher education. This role involves managing the intake and coordination of service requests, ensuring clear communication between customers and project teams, and providing project management support for smaller initiatives.
IndustrialElectronicsHealthcareManufacturingCommercialElectrical DistributionMedical
Responsibilities
Serve as the primary intake point of contact for all work submitted through the ESM platform, including operational tickets, enhancement requests, production issues, business support needs, and project support requests
Review incoming tickets for clarity, completeness, categorization, and required documentation. Triage, categorize, and prioritize requests following defined workflows and service management practices
Lead the intake and coordination forum and collaborate with the management team, creating awareness of tickets, discuss prioritization and identifying logical grouping opportunities
Prepare summaries, decision logs, and follow-up assignments
Communicate intake and prioritize outcomes to requestors and ensure next steps are documented
Route items to Business Analysts, Project Managers, Developers, or Operations teams as appropriate
Monitor ticket progress throughout their lifecycle; ensuring agreed upon resolution is met
Assist team with requirements gathering and producing documentation such as meeting summaries and action logs
Support process mapping, workflow reviews, documentation updates, and analysis of required changes
Provide operational support to the Program Manager, including maintaining dashboards, progress tracking, and preparing status updates
Track risks, issues, decisions, and follow-up items across assigned workstreams
Ensure adherence to PMO standards, processes, and documentation expectations
Manage small-scale projects/initiatives, including maintaining project schedules, task lists, action items, and stakeholder communications, and meeting coordination
Qualification
Required
2+ years of experience in project coordination or project management
2+ years of experience in business analysis or change management
1+ ticketing management or intake management
Understanding of IT software development lifecycles
Hands-on experience with enterprise ticketing tools such as ServiceNow, Jira, TeamDynamix, or comparable ESM/ITSM platforms
Strong requirements gathering, documentation, and analysis skills
Ability to understand technical concepts and communicate them effectively to non-technical stakeholders
Excellent organizational skills and demonstrated ability to manage multiple concurrent tasks, track and coordinate action items, and ensure timely follow‑up and completion
Exceptional written and verbal communication skills
Preferred
Experience working within a PMO, IT organization, or customer engagement environment
Familiarity with Agile, Scrum, or Waterfall methodologies
Experience supporting enterprise service management implementations or system modernization efforts
Exposure to workflow design, process mapping, or business process analysis
Company
Electronic Systems, Inc.
At Electronic Systems, Inc. (ESI), legendary service and unwavering integrity are at the heart of everything we do.
201-500 employees
H1B Sponsorship
Electronic Systems, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Amy Hoines
Vice President of Strategic Partnerships
Recent News
Company data provided by crunchbase