Milacron · 13 hours ago
Engineer / Senior Engineer - Customer Field Service
Mold-Masters
Full-time
Onsite
Senior Level
6+ years expMold-Masters is a global leader in the plastics industry, specializing in highly engineered and customized plastic processing equipment. The Senior Engineer will provide technical support for Hot Runner systems, ensuring customer satisfaction through troubleshooting, repairs, and system commissioning at customer sites.
IndustrialManufacturingMechanical EngineeringMachinery ManufacturingPlastics and Rubber ManufacturingProduct Design
Responsibilities
Provide on-site technical support for MM Hot Runner systems, temperature controllers, and other Mold-Masters products
Carry out Installation & commissioning of systems at the customer's facilities to ensure optimal performance
Train customers in the operation and maintenance of Hot Runner controllers and systems
Offer technical assistance via email and phone when needed, supporting customer needs remotely
Prepare and submit detailed service reports
Record and close service cases in Salesforce, ensuring correct documentation and follow-up
Manage the scope of services and projects, including technical visits for service and sale of spare parts
Qualification
Required
In-depth knowledge of Hot runner systems and Temperature controllers
Interpretation of drawings
Knowledge of Valve gating systems, thermal gating systems, different types of gating styles
Proficient in Excel, MS Word, PowerPoint
Diploma or Postgraduate from institutes like Cipet, NTTF, GTTC, etc., or BE in Mechanical engineering with tool room experience on hot runner molds
Minimum of 6-8 years' experience in hot runners preferable
Company
Milacron
Milacron is a global leader in the manufacture, distribution, and service of highly engineered and customized systems within the plastic technology and processing industry.
5001-10000 employees
H1B Sponsorship
Milacron has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (3)
Funding
Current Stage
Late StageTotal Funding
unknown2019-07-12Acquired
2005-05-01Private Equity
Leadership Team
Bruce Chalmers
Member Board of Directors
Recent News
2024-02-19
Company data provided by crunchbase