Corelation, Inc. · 16 hours ago
Change Request Coordinator
San Diego,CA,US
Full-time
Onsite
Entry Level
1+ years expCorelation, Inc. is recognized as a Top Workplace in San Diego, dedicated to integrity, collaboration, and innovation. The Change Request Coordinator will coordinate and support client needs related to Change Requests, ensuring they are reviewed and processed efficiently while maintaining communication with clients.
SoftwareInformation Technology
Responsibilities
Serves as the initial liaison for all client-initiated Change Request submissions
Responsible for reviewing and vetting all client generated Change Requests for duplicates, completeness, accuracy, and clarity
Communicates directly with clients, answering questions, requesting information as needed, provides progress updates etc
Can effectively distinguish between Change Requests (new and enhanced functionality), and other request types, Incidents requiring troubleshooting, Professional Services Projects (Special Projects and Professional Services Consulting) and redirects non-change requests to the appropriate team as needed
Has broad knowledge and detailed understanding of all processes associated with client generated change requests and the ability to clearly distinguish between the various Change Request Types; Batch Scripts, UI Scripts, Interfaces, Reports and Forms
Ensures that change requests provide proper details, are clearly understood, and assigned to the appropriate development squad
Works closely with Business Analysts to prioritize and effectively communicate internal and external expectations for estimates, development timelines, testing and delivery of change requests
Assists with the research and resolution of change requests
Ensures prompt escalation of Change Request issues as required
Performs other duties as assigned
Qualification
Required
Serves as the initial liaison for all client-initiated Change Request submissions
Responsible for reviewing and vetting all client generated Change Requests for duplicates, completeness, accuracy, and clarity
Communicates directly with clients, answering questions, requesting information as needed, provides progress updates etc
Can effectively distinguish between Change Requests (new and enhanced functionality), and other request types, Incidents requiring troubleshooting, Professional Services Projects (Special Projects and Professional Services Consulting) and redirects non-change requests to the appropriate team as needed
Has broad knowledge and detailed understanding of all processes associated with client generated change requests and the ability to clearly distinguish between the various Change Request Types; Batch Scripts, UI Scripts, Interfaces, Reports and Forms
Ensures that change requests provide proper details, are clearly understood, and assigned to the appropriate development squad
Works closely with Business Analysts to prioritize and effectively communicate internal and external expectations for estimates, development timelines, testing and delivery of change requests
Assists with the research and resolution of change requests
Ensures prompt escalation of Change Request issues as required
Performs other duties as assigned
One to three years of similar or related experience
A college degree (non-technical discipline) or multi-craft skills acquired through extensive on-the-job training or apprenticeship programs or in-depth industry and job specific technical skills acquired through a combination of formal instruction and on-the-job training
Preferred
Knowledge of Keystone platform is desired
Benefits
Medical, Dental, Vision, Life Insurance
401(K) Match
Discretionary profit share
Discretionary annual bonus
Wellness Programs: Yoga and Massages
Bi-Weekly engagements (coffee tastings, trivia, etc.… )
Community Involvement
Professional Development Growth Days
Vacation Days
Floating Holidays
Sick Days
Parental leave
Company
Corelation, Inc.
Corelation's KeyStone is the latest privately held software developer of core technology solutions for today’s credit union
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Dawn Graybill Sirras
Chief Technology Officer
Margarita Guerra
Chief Financial Officer
Recent News
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