ComTec Solutions · 10 hours ago
It Systems Specialist
Rochester, NY
Full-time
Onsite
Entry Level
$21/hr - $26/hr
1+ years expComTec Solutions LLC is seeking an IT Systems Specialist to provide Tier 1 IT Support internally. The role involves investigating and resolving issues with hardware, software, and end user technology, while maintaining a high level of customer service.
SoftwareInformation Technology
Responsibilities
Respond to support inquiries in a courteous and professional manner
Act as first line analyst for service request tickets following established protocols
Create, document, and escalate issues and problems according to ticketing standards and SLAs
Monitor ticket queues and provide service or escalation as necessary
Set-up and configure end user equipment and prepare for install
Accurately enter and maintain case information including notes and resolution
Identify, research, resolve technical issues for local and remote staff
Conduct routine PC and Laptop maintenance
Perform technology upgrades and refreshes
Actively identify, analyze, and implement continuous improvement opportunities to drive optimization of IT processes and services
Adhere to departmental policies for reporting and managing requests and change control
Maintain daily timesheet and expense report entries and submit them accurately and timely
Other duties as required
Qualification
Required
Ability to troubleshoot and administer Microsoft Windows Desktop OS
Ability to troubleshoot and administer Mobile Devices
Ability to troubleshoot and administer Microsoft Office
Ability to troubleshoot and administer Wi-Fi and LAN
Ability to troubleshoot and administer VPN Clients
Ability to troubleshoot and administer Microsoft 365
Ability to troubleshoot and administer Microsoft Intune
Working knowledge of HP and Dell Equipment
Knowledgeable of various workstation peripherals such as printers, scanners, projectors, etc
Understanding of AD, DNS, the Internet, and mail flow
Strong written and verbal communication skills
Pleasant and professional demeanor
Well organized with the ability to multi-task and prioritize workload
Intellectually resourceful with sound judgment and effective decision-making abilities
Work well with employees at all levels, from executive to IT personnel to end user
Energetic, enthusiastic, and results-oriented
Possess a good work ethic with motivation to succeed
Proven analytical and problem-solving abilities coupled with a strong attention to detail
2-year degree in IT related discipline
1-year Customer Service
Ability to schedule for evening or weekend work occasionally
Valid driver's license in your state of residence and reliable personal vehicle
Preferred
CompTIA A+
Microsoft 365 Certified: Modern Desktop Administrator Associate
Company
ComTec Solutions
ComTec Solutions is a business technology services company.
11-50 employees
Funding
Current Stage
Early StageRecent News
2022-07-16
Company data provided by crunchbase