PDI · 17 hours ago
Sr IT Support Specialist
Woodcliff Lake, New Jersey, United States
Full-time
Onsite
Mid, Senior Level
$60K/yr - $70K/yr
5+ years expPDI is committed to research, quality, and service, providing innovative products and support to promote health and wellness. They are seeking a Senior IT Support Specialist to provide expert-level technical support and oversee IT systems within a laboratory environment, ensuring compliance with regulatory standards.
Medical DeviceEducationHealthcareHealth CareMedicalTraining
Responsibilities
Respond to helpdesk tickets and requests, providing timely resolutions to users
Collaborate with other IT team members to resolve complex technical issues or escalate to appropriate higher-level specialists
Control, manage and assist in the development of all software and hardware policies
Coordinate all physical user moves with department supervisors, HR and IT Management team
Interface with software vendors to troubleshoot problems with proprietary applications
In collaboration with the manager, create and maintain standards and inventory controls
Review practices and procedures of Help Desk and recommend more efficient means of handling and servicing customer requests
Provide onsite technical support to internal laboratory associates and laboratory instrument vendors
Be the liaison between the Business Technical group and Quality Control Lab
Be the subject matter expert on all laboratory systems
Interface with laboratory instrument vendors to troubleshoot software, hardware and configuration issues
Responsible for all add, moves and changes to both laboratory equipment and associate access rights
Provide end-user support for PC hardware, software, and peripherals (printers, monitors, etc.)
Troubleshoot and resolve issues related to operating systems, applications, and network connectivity
Set up and configure new PC hardware, including desktops, laptops and associated peripherals
Troubleshoot hardware related problems, memory, hard drive, video card replacement etc
Support and troubleshoot various software products (Microsoft office, windows terminal Server, Windows Defender, FortiClient VPN, etc.)
Support and troubleshoot various Lab applications (Empower, Totalchrom, Thermo Fischer, Perkin Elmer)
Maintain customer relations, address complaints and resolve problems
Update customer with pertinent work order status changes
Ensure all customers’ concerns are addressed
Positively impact IT customer relations by proactively working to identify and address sensitive issues
Follow-up with IT teams servicing problems and communication problems and resolution to user as well as department (s) associated with the problem
Qualification
Required
Bachelor's degree in information technology, Computer Science or a related field
IT Support experience is required including at least 2 years in a laboratory or regulated environment with a solid understanding of lab systems and technology
Strong knowledge of the Windows operating systems (Windows 10/11) and Microsoft Office Suite
Strong knowledge of Quality lab systems or ability to quickly learn system administration of: Empower, Totalchrom, Thermo Fischer systems, Mettler Toledo, Perkin Elmer etc
Ability to diagnose, identify and remedy client-side hardware, software, and network related issues
Strong knowledge of Windows and Mac based operating systems, hardware and applications
Knowledge of Enterprise level Antivirus Solutions such as Windows Defender
Solid understanding of networking concepts and technologies including TCP/IP, DHCP, DNS, Scripting/automation of tasks using PowerShell and/or third-party tools
Strong knowledge of user account management in a Microsoft Windows Active Directory environment
5+ years of Desktop support and Laboratory instrument experience needed
Strong communication and customer service skills
Strong problem-solving abilities and attention to detail
Ability to work independently and manage multiple support requests simultaneously
Willingness to learn and stay updated on new technologies
Strong written skills for documentation and reporting
Good listening skills
Ability to defuse situations and perceived as approachable
Motivated, organized and professional
Benefits
Medical, behavioral & prescription drug coverage
Health Savings Account (HSA)
Dental
Vision
401(k) savings plan with company match and profit sharing
Basic and supplemental Life and AD&D insurance
Flexible Spending Accounts (FSAs)
Short & long-term disability
Employee Assistance Program (EAP)
Health Advocacy Program
Legal services
Critical illness
Hospital indemnity
Accident coverage
ID theft and fraud protection
Pet insurance
Employee discounts
Sick & safe leave
Vacation
Company & floating holidays
Paid parental leave
Summer hours
Flex place/flex time options
Company
PDI
PDI is dedicated to leading the fight against preventable infections in healthcare, foodservice and our communities.
1001-5000 employees
H1B Sponsorship
PDI has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Late StageLeadership Team
Tony Cerasuolo
Chief Financial Officer
Diane Powell
Executive Assistant to CEO
Recent News
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