maurices · 4 hours ago
Sr. Specialist, Field Experience & Education
Duluth, MN
Full-time
Hybrid
Mid, Senior Level
$62K/yr - $68K/yr
2+ years expmaurices is a women’s apparel retailer that celebrates feel good fashion for real life. The Senior Specialist, Field Experience and Education, supports the development and delivery of high-impact field training and product education to enhance the overall field experience and drive results.
RetailE-CommerceFashion
Responsibilities
Creates and maintains annual roadmaps for service and selling training, ensuring content remains current and impactful
Evaluates training effectiveness and collaborates with partners to recommend updates that strengthen service and selling results
Maintains and refreshes onboarding, orientation, and core training documentation for all field roles
Partners cross‑functionally with home office teams to support the development of field education materials (product knowledge, store operations, loss prevention, etc.)
Creates store meeting materials that encourage consistent behaviors and help drive sales results
Supports the reinforcement of service philosophy, culture, and selling behaviors through all educational programs
Contributes to the development of the service and selling framework and assists in producing supporting tools and education
Creates service and selling content for Retail Zipline (intranet) messages aligned to key seasons, promotions, and business priorities
Collects and organizes feedback, manages surveys, and partners with internal teams to support effective learning strategies and materials for diverse learning styles
Supports field events with education and experience strategy, coordination, and other planning aspects
Collaborates with cross‑functional partners to support the planning, design, and development of product knowledge tools such as the Trend Report and Fashion 15s
Attends milestone product meetings to understand field education needs and ensure alignment to upcoming launches
Uses digital tools and content platforms (video, multimedia, Canva, etc.) to create engaging product knowledge and loyalty education
Partners with Marketing as a key collaborator for the Brand Ambassador Program to ensure a cohesive and effective field experience
Supports ad‑hoc product knowledge needs, helping create supplemental education when business priorities shift
Collaborates with promotional partners to support execution, ensuring communication and details shared with the field are accurate and easy to follow
Partners closely with Marketing and the Field Experience team to help deliver loyalty and marketing-driven promotions
Supports testing coordination by helping define requirements, creating training materials, and ensuring test stores receive clear and timely information
Helps organize and track testing activities, ensuring feedback and results are captured and shared with the business
Supports field event coordination, development, and design (Winspire/annual sales conference, District Leader Summit, etc.)
Provides input, design support, and project management expertise for other field programs (Onboarding programs, ad-hoc requests, etc.)
Qualification
Required
2-4 years retail experience preferred
Bachelor's degree preferred or equivalent experience
Exceptional writing, organizational and communication skills
Ability to prioritize and meet deadlines
Highly organized, with strong project management skills and attention to detail
Experience coordinating on-site event logistics
Strong analytical skills
Ability to make decision on own and be an independent thinker
Proficiency in Microsoft Word, Excel, Access & PowerPoint
Savvy and resourceful and able to build effective relationships across an organization at all levels
Ability to navigate the grey and have confidence to seek and provide clarity
Ability to travel up to four times per year
Company
maurices
Maurices is an American women's clothing retail chain.
5001-10000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2019-03-25Acquired
2019-01-01Series Unknown
Leadership Team
Brian Thun
Chief Operating Officer
Jaime King
SVP, Chief Design + Product Creative Officer
Recent News
The Journal Record
2025-10-09
Company data provided by crunchbase