Dialpad Japan · 18 hours ago
Sr. AI Deployment Manager
Austin, TX
Full-time
Hybrid
Senior Level
5+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As an AI Deployment Manager, you will lead the end-to-end delivery lifecycle of autonomous AI systems for enterprise customers, managing a cross-functional team to ensure successful deployments and high user adoption.
Telecommunications
Responsibilities
Pod Leadership: Orchestrate a cross-functional team (FDEs, Architects, and Data Scientists) to deliver complex multi-agent systems
Scoping & Discovery: Work with customers to map their manual business processes (e.g., "Inbound Lead Qualification") into structured agentic "Skills" and "Tasks."
Risk & Guardrail Management: Lead the "Safety Review" of every deployment. Ensure agents have clear limits on their authority (e.g., "The agent can draft an email but cannot hit 'Send' without human approval")
Evaluation & UAT: Define the "Gold Dataset" (the ground truth) for User Acceptance Testing. Manage the process of "grading" AI performance to ensure the agent meets the customer's accuracy requirements before go-live
Integration Coordination: Oversee the mapping of agent tool-calling to connectors (CRM, ERP, Billing systems), ensuring security and data privacy standards are met
Change Management: Partner with customer business leads to help showcase the value of our Agents to increase adoption
Ensure Success: Define success criteria, capture appropriate data, and report out on successes and failures
Qualification
Required
5+ years in Technical Project Management, preferably in SaaS, CCaaS, or Enterprise AI
You understand the difference between a simple Chatbot and an Agent
You are comfortable discussing 'Context Windows,' 'Hallucination Rates,' and 'Inference Costs.'
Experience running sprints in a world where AI logic can be unpredictable
The ability to explain to a non-technical customer why an AI made a specific 'mistake' and how the team is adding a 'control' to prevent it
You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines
You contribute to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun!
Preferred
Project management certifications (PMP, CAPM, PRINCE2, PMI-ACP)
Telephony stack knowledge (WebRTC, SIP, SBCs)
Experience deploying chatbots or voice bots at >10K daily conversations
Contributions to open‑source AI agent frameworks
Benefits
Competitive benefits and perks
Robust training program
Vibrant environment to cultivate collaboration and connection
Exceptional culture
Company
Dialpad Japan
“Smart Call” でコミュニケーションは次の時代へ Dialpad はピュアクラウド型のビジネス電話システム “Dialpad” を提供しています。音声・ビデオ通話、メッセージや各種ビジネスツールとの連携、通話分析で、ビジネスコミュニケーションをより豊かなものにします。デバイスを選ばず、いつでもどこからでも仕事に取り組めます。 真にイノベーションとコラボレーションを兼ね備えた企業カルチャーを創りあげる唯一の方法は、クラウドを使った電話システムを導入することです。Dialpadは、世界で最も先進的な企業向けのクラウド型電話システムです。 1.ピュアクラウドPBXで導入までの工数と時間をカット 2.PBXのランニングコストも余分な社用携帯のコストも丸ごとカット 3.ユーザー目線で開発された使いやすいインターフェース 4.圧倒的に簡単な設定と管理 5.これまでほぼ変わらなかった電話の在り方を変える時代 〜 Becase it’s 2020！
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase