Golden 1 Credit Union · 1 day ago
Payment Operations Program Manager
Sacramento, CA
Full-time
Onsite
Mid, Senior Level
$78K/yr - $85K/yr
5+ years expGolden 1 Credit Union is seeking a Payment Operations Program Manager to support the Payment Servicing Operations team. The role focuses on optimizing processes, managing vendors, coordinating projects, and analyzing key metrics to enhance the member experience while collaborating across departments to implement initiatives that align with organizational goals.
FinanceBankingFinancial Services
Responsibilities
Seek out process improvement opportunities identified through committees, business owners, project teams, and proactive discovery
Review, analyze, and create detailed documentation of business unit needs, including workflows, program functions, and implementation schedules
Build collaborative working relationships with other departments and service providers to develop best practices and continuous process improvements
Leverage data to document and communicate unresolved defects for prioritization and escalate potential issues impacting system integrity
Recommend business-level changes based on findings, including identifying best practices and industry solutions
Provide detailed financial analysis to support decision-making across operations
Lead cross-departmental projects, guiding initiatives from concept to implementation, and ensuring alignment with business goals
Serve as the liaison between operations and other teams to ensure cohesive planning and execution
Create and maintain project schedules, monitor milestone completion, and provide timely reporting of impacting issues. Coordinate actions, resolve conflicts, document, and prioritize changes or enhancements
Research new products, services, and equipment related to business needs. Conduct business surveys and analyze trends, products, and existing challenges in the industry
Assist with testing and validating system enhancements and new features
Qualification
Required
Bachelor's degree in Business Administration, Operations Management, Finance, or a related field preferred
5+ years' experience in payments, financial services, or related fields
2+ years' experience with project research, business analytics, or program management
2+ years' experience in supporting back-office operations
Strong oral and written communication skills, including presenting to groups and preparing detailed reports for senior management
Well versed in reporting on Operational KPI's for example: Transaction Volumes, Quality, Service Levels, Productivity and Unit Cost
Advanced organizational skills, including the ability to prioritize daily activities and multi-task to complete high priority and time sensitive assignments and processes simultaneously
Proficient in Excel, including the use of pivot tables and charts
Independent work methods with strong oral/written communication and numerical skills
Work well under pressure
Ability to read, analyze, and formulate business processes as well as be able to apply analytical skills to problem solving. With the ability to define problems, collect data, establish facts and draw valid conclusions
Ability to formulate ideas and recommendations both orally and in writing for presenting to management
Ability to execute commonly used financial industry concepts and practices
Demonstrated ability to working a fast-paced, ambiguous environment while prioritizing and managing multiple responsibilities
Ability to lead a team for projects
Enthusiasm and interest in operational improvement and driving organizational change to create a more secure financial environment
Strong sense of ethics and professionalism
Ability to positively communicate suggested solutions and alternate outcomes
Ability to keep and maintain confidential information
Preferred
Experience with MS Office Software desired
Company
Golden 1 Credit Union
Golden 1 Credit Union is a financial cooperative that offers checking, savings, home loan, investment, insurance and online services.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Allyson Hill, CPA
Senior Vice President, Chief Financial Officer
Joseph Harrison, CPA (Oregon), CRCM, CIA, CAMS, CFE
Senior Vice President - Chief Compliance Officer
Recent News
The Business Journal
2025-10-04
2025-10-02
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