Service Writer jobs in United States
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GenServe · 15 hours ago

Service Writer

positionPlainview, NY
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

GenServe is the nation’s leading independent provider of scheduled and emergency power generator maintenance, repair, and sales. The Service Writer is responsible for managing the end-to-end quoting process, ensuring accurate and timely quotes are provided to customers while maintaining communication with technicians and monitoring job profitability.

EnergyIndustrialPower Grid

Responsibilities

Receive quote requests from technicians or customers and follow up as needed to obtain all required information
Accurately enter quotes into QuoteWerks and/or Salesforce, ensuring customer data is maintained and up to date in GoldMine/Salesforce
Monitor quote request backlog and ensure turnaround time within 1–2 business days of receipt
Research necessary parts and labor for repairs, confirm pricing, and consult with technicians or customers when clarification is needed
Apply standard material markups and labor rates, obtaining necessary approvals for any deviations from standard pricing
Send completed quotes to customers and conduct follow-up within 2–3 business days using QuoteWerks/Salesforce alerts
Notify the Parts Coordinator when quotes are accepted to initiate job setup and parts ordering
Monitor the backlog of submitted but pending quotes to ensure aging does not exceed 90 days
Re-submit and follow up on quotes that remain pending beyond 90 days
Conduct monthly reviews of job profitability and identify discrepancies or errors in cost estimation to improve quoting accuracy

Qualification

QuoteWerksSalesforceGoldMineParts researchJob profitability analysisCustomer interactionProactive coordination

Required

Experience in managing the quoting process for service-related industries
Proficiency in using QuoteWerks, Salesforce, and GoldMine
Strong communication skills for daily interaction with technicians and customers
Ability to research parts and labor costs accurately
Experience in applying pricing strategies and obtaining necessary approvals
Ability to monitor and manage quote backlog effectively
Strong organizational skills to ensure timely follow-up and job profitability reviews
Proficiency in maintaining accurate customer data

Benefits

Year End Incentive Bonus
401(k) with company match
Medical, dental, and vision insurance
Paid time off and holidays
Life insurance

Company

GenServe

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GenServe sells and services industrial generators.
dateFounded in 1990
location
Plainview, New York, USA
people-size201-500 employees
web-link
https://www.genserveinc.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2024-08-05Acquired

Leadership Team

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Fred Smagorinsky
Chief Executive Officer
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Recent News

PR Newswire
GenServe Acquires Atlanta-Based Power and Energy Services
2025-11-20
peprofessional.com
Aurora Closes Fund VII at $2.1 Billion
2025-09-18
PR Newswire
Aurora Capital Partners Successfully Raises over $2.1 Billion for Middle Market Private Equity Strategy
2025-09-12
Company data provided by crunchbase