Front · 17 hours ago
Learning & Development Manager
63141
Full-time
Onsite
Mid Level
$70K/yr - $85K/yr
4+ years expFrontline Managed Services is a pioneer in IT, Financial, and Administrative Managed Services for legal and professional service firms. They are seeking a Learning & Development Manager to develop and implement comprehensive training strategies and programs, oversee training content creation, and manage stakeholder collaboration for continuous improvement in employee development.
Telecom & CommunicationsCustomer ServiceEnterprise SoftwareSaaSCollaborationCRMUnified Communications
Responsibilities
Partner with Service Delivery Managers, IT Leadership, and clients to identify critical skill gaps (technical, process, client-facing) and future training needs for a fast-paced managed services environment
Develop and implement comprehensive L&D strategies, programs, and curricula (e.g., onboarding, technical certifications, leadership development, compliance training) aligned with business goals and service offerings
Stay current with industry trends (AI, emerging cloud platforms) and best practices in L&D and managed services
Oversee creation and curation of diverse training materials: e-learning modules, technical documentation, workshops, hands-on labs, job aids, and video content, leveraging Subject Matter Experts and vendors
Design and develop online learning modules using video editing tools and course development software (Adobe Captivate, Articulate 360)
Facilitate client-led train-the-trainer sessions; coordinate with Client Account Managers to maintain comprehensive client assessments
Produce, edit, and publish video content in the LMS with corresponding assessments
Manage the maintenance and creation of TrainCaster LMS content, course catalogs, curricula, user groupings, and compliance reporting for all departments and divisions (FMS, ESD, RCM, MITS)
Facilitate, manage, and maintain updates to the SkillBuilder onboarding content tool; serve as liaison to Knowledge Accelerators regarding this tool
Coordinate with IT personnel to maintain updates for Certiport Certification Testing Center and GMetrix practice testing systems
Track and maintain Certiport Certification reports
Manage digital platforms to deliver, track, and report on training; coordinate virtual and in-person sessions
Collaborate with internal teams (IT, Operations, HR) and external training providers and vendors
Manage training budgets, contracts, and vendor relationships
Coordinate with Director of Learning and Development to curate additional learning content sources to support employee talent development
Measure and report on training ROI, effectiveness, and impact on service metrics (e.g., resolution times, customer satisfaction, staff development achievements)
Assess training method effectiveness based on trainee results during and after training; adapt approaches as needed
Ensure activities meet organizational requirements for quality management and continuous staff development
Qualification
Required
Bachelor's degree in Education, Instructional Design, Human Resources, or related field
4+ years of experience in Learning & Development, ideally in IT, technology, or professional services
1-2 years of experience with Learning Management Systems (e.g., TalentLMS, Docebo, TrainCaster)
Proven experience in technical training, instructional design, and LMS administration
Strong project management, budgeting, and vendor management capabilities
Proficiency with video editing tools and course development software (Adobe Captivate/Articulate 360)
Extensive experience with Microsoft Office Suite
Excellent analytical, problem-solving, and communication skills (verbal and written); ability to convey complex information clearly to diverse audiences
Superior writing and documentation abilities with high attention to accuracy
Highly organized with excellent time management skills; ability to handle high-volume work efficiently
Versatile and flexible; adapts to changing schedules and department needs
Works effectively with minimal supervision and demonstrates appropriate initiative in decision-making
Professional, accountable, and resourceful 'team player' mindset
Perceptive in evaluating training effectiveness and adapting methods based on results
Preferred
Understanding of Managed Services, ITIL, Cloud technologies, and cybersecurity concepts is a significant plus
Experience working with or in Law Firm Information Technology environments is a plus
Company
Front
Front is a communication hub for building strong customer relationships on digital channels.
201-500 employees
Funding
Current Stage
Late StageTotal Funding
$203.6MKey Investors
Battery Ventures,Salesforce VenturesEric Yuan,Frederic Kerrest,Jared Smith,Jay Simons,Michael Cannon-Brookes,Ryan SmithSequoia Capital
2022-06-28Series D· $65M
2020-01-22Series C· $59M
2018-01-24Series B· $66.5M
Leadership Team
Dan O'Connell
Chief Executive Officer
Laurent Perrin
CTO & Co-founder
Recent News
FundersClub
2026-01-21
vcnewsdaily.com
2025-12-12
Company data provided by crunchbase