Senior Computer User Support Specialist jobs in United States
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STOPSO · 2 days ago

Senior Computer User Support Specialist

position111 S George Mason Dr, Arlington, VA 22204, USA
timeFull-time
remoteOnsite
seniorityMid, Senior Level
date4+ years exp

Strategic Operational Solutions, Inc. (STOPSO) seeks a Senior Computer User Support Specialist to oversee escalated user support and provide leadership to help desk teams supporting 24x7x365 operations. The role involves incident management, training, and documentation tasks for a Military Customer.

Cloud ComputingCyber SecuritySoftwareInformation TechnologySecurityWeb Hosting
badNo H1BnoteSecurity Clearance Requirednote

Responsibilities

Oversee escalated user support
Provide leadership to help desk teams supporting 24x7x365 operations
Incident management
Training
Documentation tasks for a Military Customer

Qualification

User support experienceService desk leadershipMilitary settings experienceITIL FoundationsIT degreeIncident managementTrainingProcess improvementDocumentation

Required

4+ years tech/user support experience
Experience supporting or leading service desk/process improvement in military settings
Ability to achieve a SECRET clearance

Preferred

ITIL Foundations preferred
Associate's/Bachelor's in IT

Benefits

Win Bonus Plan
Well-Being Program (Educational Assistance, Professional Development and Matching Program - Emergency Savings, 529 Plan and Student Loan)
Fitness Reimbursement
401k Contribution

Company

STOPSO

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STOPSO is an information technology company specializing in cybersecurity services.
dateFounded in 2006
location
Vienna, Virginia, USA
people-size51-200 employees
web-link
http://stopso.com

Funding

Current Stage
Growth Stage

Leadership Team

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Kevin Napier
Founder and CEO
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Min Chong
Founder and CEO
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Company data provided by crunchbase