Northwell Health · 1 day ago
International Concierge Specialist
100 East 77th Street, New York, NY, 10075, US
Full-time
Onsite
Entry Level
$66K/yr - $75K/yr
1+ years expNorthwell Health is dedicated to enhancing patient and customer experiences, and they are seeking an International Concierge Specialist to oversee the patient experience for overseas patients. This role involves marketing support for departmental programs, managing patient complaints, and ensuring a smooth experience from admission to discharge.
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Responsibilities
Creates and develops initial copy of marketing plan in support of International Affairs programs and initiatives; collaborates with marketing on recommendations to produce final marketing materials that support program objectives
Oversees the entire patient experience for overseas patients ensuring a smooth and positive experience from admitting to discharge
Facilitates and coordinates the handling of complaints and grievances by providing updates/feedback to clinical and non clinical members
Assesses and mitigates any negative patient experiences utilizing appropriate service recovery tools
Compiles Press Ganey survey results; analyzes data and makes recommendations on the improvement of service delivery and how to rectify negative experiences
Maintains and updates department database of complaints and resolutions; ensures data integrity
Participates in event and business development meetings regarding relationship strategy; researches best practices and competitor programs for inclusion into International Affairs protocols and programs
Works with patients, families, and visitors, providing information about available resources and assistance as needed
Coordinates schedules, appointments, reservations, and meetings in support of patient hospital stay
Operates under general guidance and work assignments are varied and require interpretation and independent decisions on course of action
Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions
Qualification
Required
Bachelor's Degree required, or equivalent combination of education and related experience
1-3 years of relevant experience, required
Company
Northwell Health
Northwell Health is New York State’s largest health care provider and private employer, with 28 hospitals, about 1,000+ outpatient facilities and more than 16,000 affiliated physicians.
10001+ employees
H1B Sponsorship
Northwell Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2021 (18)
2020 (13)
Funding
Current Stage
Late StageTotal Funding
$58.3MKey Investors
National Institute of Mental HealthNational Human Genome Research InstituteBreakthrough Discoveries
2025-12-02Grant· $4M
2025-10-23Grant· $3.2M
2025-06-16Grant· $2.3M
Leadership Team
Michael Dowling
President and CEO
Nick Stefanizzi
Chief Executive Officer at Northwell Direct
Recent News
Morningstar.com
2025-12-15
Company data provided by crunchbase