DSS, Inc. · 1 day ago
Installation Specialist I
North Palm Beach, FL
Full-time
Hybrid
Entry Level
$65K/yr - $75K/yr
1+ years expDocument Storage Systems Inc. is a leading health information software development and systems integration company, offering services utilized by thousands of clinicians and administrative staff. The Installation Specialist I is responsible for installing software at client sites, ensuring accurate and timely installations, and maintaining strong client relationships while traveling extensively.
Enterprise SoftwareEducationSoftwareInformation TechnologyInformation ServicesTraining
No H1B
U.S. Citizen Only
Responsibilities
Installs DSS and partner company's products into our client's computer systems either on-site or remotely
Coordinates and provides installation and follow-up services to internal and external clients on the products they are assigned
Installs and maintains current versions of DSS and partner company's products on the DSS Installation Services test lab environment
Collects all necessary information necessary to certify the readiness of sites for installation
Attends pertinent kick-off and conference calls regarding the installation
Creates, maintains, and updates documentation including installation manuals, certification forms, user lists, and reference guides
Writes and submits accurate and thorough installation reports in a timely manner (within 48 hours, 2 workdays)
Works with product teams to develop documentation and workflow for the installation of new or updated software
Serves as subject matter expert for one or more products as assigned
Maintains and updates Jira Projects and sub-tasks for Installation Services
Performs training classes to internal clients on products that are lead-on
Provides feedback to management on ways to improve efficiencies in Installation Services
Other duties as defined by the Senior Manager, Government Installation Services
Qualification
Required
Must be a US Citizen or Permanent Resident
Must be able to pass a Federal background check
Must be determined suitable for federal employment
Installation of software that is proprietary in nature
Client installation and technical support or customer-facing support activities
Supporting, troubleshooting, and configuring MS Windows-based operating systems (Server 2019/2022, Windows 10/11, etc.)
Configuring, supporting, and troubleshooting networks, printers, and scanners
Understands new applications of a proprietary nature
Manages multiple concurrent projects
Works effectively (maintaining accuracy and sensitivity) under tight timelines and schedules
Senses the importance or impact of issues and situations and takes appropriate actions
Organizes time effectively while identifying barriers to progress, proposing solutions, and setting priorities
Excellent interpersonal, verbal, and written communication skills and etiquette
Excellent detail and organizational skills
Ascertains the technical skill level of the client and adjusts the level of assistance to meet their requirements
Proficient in Microsoft Office Products (Word, Excel, Outlook, PowerPoint)
1 + years of experience in a similar role performing software installation on-site at a customer location or via remote technologies
Microsoft Certified Solutions Expert (MCSE)
Microsoft Certified Solutions Associate (MCSA)
Preferred
Skills working with any of the following: Electronic Medical/Health Record Systems, or hospital IT systems
Linux Operating System (Red Hat, etc.)
Thin Client technologies (RDS, Citrix, etc.)
Microsoft IIS
Microsoft Windows Server
Microsoft SQL Server
Virtual Server Technology (VMware, etc.)
Project Management skills
Technical writing ability
Desired: Bachelor's degree in a relevant field of study
Desired: Advanced degree or applicable advanced training
Desired: Applicable industry certifications such as CompTIA, ITIL, Cisco, etc
3+ years of experience in a similar role performing software installation on-site at a customer location or via remote technologies
Benefits
Supportive, collaborative, and mission-driven team environment
Opportunities for skills development, certifications, and career growth
Meaningful work that directly impacts healthcare delivery and patient outcomes
Company
DSS, Inc.
Document Storage Systems, Inc.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$0.25MKey Investors
Mission Daybreak
2022-09-19Grant· $0.25M
Leadership Team
Rodney Neal
VP Sales Marketing & CRO
Kelly Kavooras
Chief Marketing Officer
Recent News
EIN Presswire
2025-09-12
2025-09-10
2025-06-12
Company data provided by crunchbase