Exotic Automation & Supply · 22 hours ago
Technical Customer Service Representative
New Hudson, MI
Full-time
Onsite
New Grad, Entry LevelExotic Automation & Supply is a company focused on customer service excellence, and they are seeking a Technical Customer Service Representative to provide frontline support. The role involves processing orders, responding to customer inquiries, and managing order follow-up while utilizing foundational knowledge of the company's products and systems.
Automotive
Responsibilities
Processes customer orders accurately from receipt through completion, including order entry, verification, and confirmation
Manages EDI (Electronic Data Interchange) transactions, including order receipt, processing, and error resolution
Handles order follow-up activities, including status updates, expedite requests, and delivery coordination
Processes RMAs (Return Merchandise Authorizations) in accordance with company policies and customer agreements
Responds to customer inquiries regarding product availability, order status, pricing, and general account questions
Prepares and processes customer quotations with accurate pricing and product specifications
Documents and processes customer complaints following established procedures to ensure timely resolution
Maintains professional communication with customers through phone, email, and other channels
Applies understanding of cost structures, discount schedules, and gross profit calculations to support pricing decisions
Utilizes customer-specific pricing matrices to ensure accurate quotations and order processing
Reviews orders for pricing accuracy and margin requirements before submission
Demonstrates foundational knowledge of Exotic product lines to answer basic customer questions and identify appropriate solutions
Maintains working knowledge of core supplier base and their product offerings
Accesses and navigates supplier portals to verify product availability, specifications, and lead times
Follows all departmental and corporate policies and procedures to ensure consistent service levels
Meets established productivity metrics for order processing, quote turnaround, and customer response times
Maintains accurate records and documentation in company systems for all customer interactions and transactions
Performs other duties as assigned or requested
Qualification
Required
High School Diploma (required)
Previous work experience (prefer customer-service related experience)
Previous experience working on a computer
Preferred
Associate's degree preferred
Company
Exotic Automation & Supply
Exotic Automation & Supply is a supplier of fluid power products.
Founded in 1981
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Justin Connor
Vice President of Finance and Operations
Recent News
2025-03-05
Company data provided by crunchbase