Regional Operations Center Specialist jobs in United States
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Spectrum · 1 day ago

Regional Operations Center Specialist

positionFrisco, TX
timeFull-time
remoteOnsite
seniorityEntry Level
date1+ years exp

Spectrum is a leading provider of communication and entertainment products. As a Regional Operations Center Specialist, you will monitor plant performance and manage incidents to ensure optimal service delivery to customers, playing a crucial role in maintaining connectivity.

Telecom & CommunicationsDigital MediaDigital EntertainmentInternetTelecommunications
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Responsibilities

Monitoring plant performance for optimal service delivery to our valued customers
Dispatching maintenance teams to fix outages
Finding impairments
Monitoring operating areas and managing incidents

Qualification

HFC network conceptsDOCSISTroubleshootingCable/telecommunications experienceQuick learnerCommunicationAdaptableProblem solvingTeamwork

Required

Experience: Cable/telecommunications experience such as Field Operations or Maintenance Tech of at least 1 year; Dispatch, Call Center Tier or help desk support experience of at least 1 year
Technical Skills: A solid understanding of Hybrid Fiber Coaxial (HFC) network concepts, DOCSIS, end-user support principles; ability to use tools to effectively troubleshoot basic HFC related issues
Skills: Strong communication, adaptable, quick learner
Abilities: Troubleshooting, problem solving, works well on teams
Schedule: Must be able to work all shifts including evenings, weekends and some holidays

Preferred

Two-year degree or certificate telecommunications or IT emphasis
Previous experience working in a fast-paced, customer based environment

Benefits

Comprehensive pay and benefits package

Company

Spectrum

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Glassdoor3.3
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Spectrum is a cable telecommunications company that offers a range of home entertainment and information services. It is a sub-organization of Charter Communications.
dateFounded in 1989
location
Stamford, Connecticut, USA
people-size10001+ employees
web-link
https://www.spectrum.com

Funding

Current Stage
Public Company
Total Funding
$11.4M
Key Investors
North Carolina Department of Information Technology
2023-09-01Grant· $11.4M
2015-05-26Acquired
2007-03-01IPO

Leadership Team

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Dinesh Jain
Chief Operating Officer
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Ken Guiberson
Group Vice President, Digital Self-Service
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Recent News

PR Newswire
SPECTRUM LAUNCHES WIFI 7 EXTENDERS FOR WHOLE-HOME CONNECTIVITY
2026-01-20
MacRumors
Immersive Los Angeles Lakers Games Coming to Vision Pro on January 9
2026-01-06
Sports Business Journal
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2025-11-08
Company data provided by crunchbase