Ross Stores, Inc. · 1 day ago
Analyst, Customer Insights and Reporting
Dublin, CA
Full-time
Hybrid
Entry Level
$70K/yr - $97K/yr
1+ years expRoss Stores, Inc. is a leading off-price retail chain with over 2,200 stores and a commitment to diversity and inclusion. The Analyst will support Store Operations by delivering financial, operational, and customer insights analysis to improve store execution and customer satisfaction.
RetailFashionApparelRetail Technology
Responsibilities
Serve as the subject matter expert for Ross' customer insights, analytics and reporting function, building a holistic understanding of the in store experience and how customer preferences, perceptions, and operational execution intersect to drive satisfaction
Lead the development and analytical execution of recurring customer insights reporting (weekly, monthly, quarterly), translating customer feedback and behavioral data into actionable insights that inform Store Operations Leaders and enterprise-wide priorities
Deliver reliable, decision ready insights that connect customer behavior, operational execution, and financial outcomes to guide leadership decisions
Execute complex, ad hoc analyses for senior leadership , synthesizing findings into clear narratives and executive ready communications that support informed decision making
Design and deliver practical, insight driven financial and operational analyses - leveraging Test & Learn and customer receipt survey platforms - to support pilots and process improvement initiatives, identifying performance drivers, root causes of underperformance, and profit or productivity opportunities
Own and evolve the customer insights tool ecosystem , with primary responsibility for the customer receipt survey and mystery shopping programs capturing real-time feedback on the shopping experience
Calculate and interpret key metrics, maintain core reporting, and ensure insights are reliable, scalable, and decision ready
Manage third-party vendor relationships for customer insights platforms , staying ahead of enhancements and roadmaps while influencing tool development to maximize value for Field and Corporate stakeholders
Maintain the standardized store reporting platform which Store Managers and Field Leaders access to understand key financial and operational metrics
Qualification
Required
Bachelor's degree required (preferably in an analytical field)
Candidates should have 1-3 years of post-college experience
Exposure or willingness to learn Tableau and Power BI
Requires very strong quantitative skills, a good sense of how to dissect problems and a strong ability to 'connect the dots' - e.g., understand how pieces of data interact with each other or how one finding should inform the result of another analysis. Must be able to synthesize data, be able to error check and reconcile own work and be able to design analysis to answer specific questions
A clear understanding of basic financial, statistical and economic concepts
Excellent communication skills - must be able to clearly communicate results and implications of analysis in both verbal and written (PowerPoint) forms; must be able to effectively communicate with all levels of leadership
A detail-oriented approach: Must pay very close attention to details and have the drive to get things right
Strong fundamental business technical skills - must have strong Excel and PowerPoint skills and have an ability to quickly learn new business process software applications
Teamwork - needs to be able to build effective working relationships within and outside the Store Finance team
Ability to cope with pressure, multiple tasks, deadlines and rapidly changing priorities
Must be trustworthy with confidential information
Company
Ross Stores, Inc.
For the last 40+ years, Ross Stores, Inc. has grown from a six-store chain into an $21.1 billion, Fortune 500 Company.
10001+ employees
H1B Sponsorship
Ross Stores, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (2)
2022 (10)
2021 (4)
2020 (3)
Funding
Current Stage
Public CompanyTotal Funding
unknown1985-08-08IPO
Leadership Team
James Conroy
Chief Executive Officer
William Sheehan
Executive Vice President, Chief Financial Officer
Recent News
2025-11-26
2025-11-24
2025-11-24
Company data provided by crunchbase