Bel · 23 hours ago
IT Specialist
Brookings, SD
Full-time
Onsite
Mid Level
3+ years expBel Brands USA is part of an international family company, which has led an ambitious growth strategy for 150 years and is today the world's third largest branded cheese company. The IT Specialist role ensures the stability and integrity of in-house data, industrial, and network services, providing technical assistance and support to end-users while maintaining infrastructure technologies.
Food and BeverageManufacturing
Responsibilities
Support and maintain Infrastructure Technologies in the Brookings plant according to BEL group standards
Install, Configure, and Support network technologies such as Cisco switches and Meraki access points
Install and configure PC hardware and software across various devices (desktops, laptops, tablets, printers, etc.)
Troubleshoot and resolve technical issues related to computer systems, hardware, network, and software
Respond to inquiries via phone, email, messaging, and in-person; provide clear, friendly communication and follow-up
Provide training to coworkers on new products and services, including troubleshooting techniques and best practices
Onboard new hires: provision computers & peripherals; maintain accurate asset inventory
Monitor systems and network performance; use monitoring tools to identify and resolve issues proactively
Oversee new and existing equipment, hardware, and software upgrades; validate changes in coordination with plant operations
Plan and execute projects to deliver results on time and with high quality
Participate in evaluation and implementation of vendor-supplied software and hardware
Assist in deploying or upgrading switches, access points, servers, and related hardware
Maintain up-to-date diagrams of network and server topology for the Brookings site
Create and maintain IT operational documents: instructions, guidelines, reference sheets, etc
Interface with vendors for contract support and warranty repairs
Collaborate with IS Project Managers, plant engineering, and global IT teams; escalate issues appropriately
Interact with Bel Group global IT Teams. Escalate and redirect issues beyond purview or expertise to next level
Follow Good Manufacturing Practices, safety rules, food safety procedures, environmental and sanitation protocols as applicable to plant operations
Qualification
Required
3+ years' experience in IT support, service desk, desktop support, or IT operations
Degree in Information Technology or equivalent experience appreciated
Strong interpersonal and communication skills; ability to explain technical topics to non-technical audiences
Customer-service mindset; patient, responsive, and reliable follow-through
Windows, Microsoft 365/Office Apps, Active Directory basics
Network fundamentals and troubleshooting (DHCP, DNS, TCP/IP); exposure to Cisco/Meraki
Printer support, mobile device support (iOS/Android), and basic telephony administration
Foundational virtualization concepts (VMware)
Time management, prioritization of multiple tasks, robust documentation habits
Work in normal office conditions and on the manufacturing floor/warehouses as needed
Stand and walk for extended periods; lift/move computer equipment up to 50 pounds
Occasional travel to other sites or vendors may be required
Preferred
Experience with Active Directory, O365 and Azure environments, including Teams, Outlook, Office Apps, and Endpoint Manager (Intune) a plus
Company
Bel
The Bel Group is a major player in the food industry through portions of dairy, fruit and plant-based products, and one of the world leaders in branded cheeses.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1946-12-11IPO
Leadership Team
Jaime Lewis
Chief Financial Officer, Bel USA
Michael Paul
Chief Customer Officer
Recent News
Precedence Research
2025-11-20
Company data provided by crunchbase