Form Energy · 8 hours ago
Senior Desktop Support Technician
Somerville, MA
Full-time
Onsite
Mid, Senior Level
4+ years expForm Energy is an American manufacturing and energy technology company focused on revolutionizing energy storage. The Senior Desktop Support Technician will be the first point of contact for IT support at the Somerville, MA location, providing assistance with IT hardware, software, and network issues for employees across the company.
EnergyRenewable EnergyBatteryEnergy StoragePower Grid
Responsibilities
Provide tier 1-3 and some tier 4 support to Form Energy employees
Configure, maintain and support IT hardware including user laptops, desktops and lab computers
Install and configure appropriate software according to specifications; set some of these specifications
Maintain and troubleshoot local networks
Set up new printers, office and lab
Plan and work on special projects
Assist with the onboarding of employees
Manage an inventory of IT assets and supplies
Create and document processes
Mentor/train less-senior staff
Qualification
Required
College degree or equivalent work experience and 4+ years of IT experience
Outstanding customer service skills
Ability to multitask; a quick learner who is adaptable
Ability to troubleshoot network connectivity issues
Experience supporting onsite and remote users
Experience with the setup and support of networks and stand-alone printers
IT support/helpdesk experience with Windows and Mac in an AD environment
Experience with Linux, Android and iOS
Device management, computer, and MDM
Experience with the administration of standard business applications, such as Google Workspace, Microsoft 365, Slack, Adobe Acrobat, 1Password, Jira, and VPN
Preferred
Lab and networking experience preferred
Benefits
100% of medical, dental, and vision premiums for full-time employees
80% of healthcare premiums for dependents
At least 12 weeks of paid leave for new parents (up to 20 weeks for birthing parents)
Generous vacation policies
Company
Form Energy
Form Energy is an energy technology company that produces electric grids and accelerates the transition to clean energy.
501-1000 employees
H1B Sponsorship
Form Energy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (29)
2024 (27)
2023 (7)
2022 (3)
2021 (3)
Funding
Current Stage
Late StageTotal Funding
$1.57BKey Investors
Trinity CapitalT. Rowe PriceUS Department of Energy
2024-12-16Debt Financing· $50M
2024-10-09Series F· $405M
2024-08-06Grant· $147M
Leadership Team
Mateo Jaramillo
CEO/co-founder
Marco Ferrara
Co-Founder, Chief Digital Officer
Recent News
Clean Technica
2026-01-11
EIN Presswire
2025-10-27
2025-10-05
Company data provided by crunchbase