Chenega Corporation · 3 days ago
Junior IT Helpdesk Technician II – Service Center
Washington, DC, US
Full-time
Onsite
Entry Level
$23.18/hr - $24.04/hr
1+ years expChenega Agile Real-Time Solutions is a company focused on providing integrated enterprise IT support to Federal customers. They are seeking a Junior IT Helpdesk Technician II to provide in-person desktop support, respond to end-user tickets, and maintain documentation for technical issues.
Information Technology
No H1B
U.S. Citizen Only
Responsibilities
Respond to end-user tickets for hardware, software, and network issues
Write clear and straightforward email correspondence with users to relay pertinent information or instructions
Track and resolve issues using ticketing systems
Provide VIP support as needed and maintain documentation
Other duties as assigned
Qualification
Required
Bachelor's degree and 1+ years of relevant experience; OR
High school diploma or GED equivalent with 4+ years of relevant experience (unfinished college time can be counted as experience)
Active CompTIA A+ certification (preferred)
Must be a US Citizen and able to obtain Public Trust Clearance
Ability to work independently and yet be effective within a team setting
Must be capable of managing multiple efforts with time-related constraints in a fast-paced environment
Able to remain composed and professional while speaking to customers
Ability to work nights, weekends, and holidays as needed
Demonstrated ability to effectively communicate and collaborate with diverse internal and external stakeholder groups and individuals
Friendly presence, helpful attitude, good interpersonal skills, and ability to work well with others
Excellent skills in Microsoft Word, Excel, and other Office applications
Ability to train end users on frequently asked technical issues
Ability to provide technical assistance and support over the phone; good phone skills, professional demeanor, and previous customer service experience strongly desired
Good problem-solving skills; ability to visualize a problem/situation and think abstractly to solve it
Preferred
Active CompTIA A+ certification
Company
Chenega Corporation
As the most successful Alaska Native village corporation, Chenega figures prominently in the diverse government services contracting marketplace supporting defense, intelligence, and federal civilian customers.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Robb Milne
CFO
Chris Andersen
Chief Development Officer, Military, Intel and Operations Support Strategic Business Unit
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