Kyra Solutions · 14 hours ago
Sr. Technology Support Technician (On-site)
Ocoee, FL
Contract
Onsite
New Grad, Entry Level
0+ years expKyra Solutions is a national leader in transportation technology and regulatory solutions in government, specializing in digital transformation. They are seeking a Sr. Technology Support Technician to provide Tier I software and hardware support, diagnose and resolve technical issues, and assist with various IT projects and initiatives.
SoftwareInformation Technology
Hiring Manager
Manish Asrani, PMP
Responsibilities
Responsible for Tier I software and hardware support
Diagnoses and resolves problems using documented procedures and checklists in the performance of most responsibilities
Enters call data into a tracking system
Escalates problems to higher level technical support professionals when necessary
Assists in the resolution of application, hardware and software problems
Installs and configures computer hardware, software, systems, mobile devices, printers, and scanners
Assists in coordinating audiovisual setups and video conferencing support
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Monitors and maintains computer systems using company-provided tools, like Active Directory and Microsoft Endpoint Configuration Manager (MECM)
Identify and diagnose hardware, software, or network-related problems, and identify a plan to resolve, repair, or replace resources, as needed
Recommend strategies to increase efficiencies which may include implementing new practices, devices, and/or software
Proficiency in Office 365; MS Outlook, MS Excel, MS Word, MS Teams, and Windows 10/11
Collaborate and assist with other areas of the IT department on projects and initiatives
Onsite hours of operation are between 7:00 am and 6:00 pm, Monday through Friday
Participate in after-hours (evening & weekend) on-call rotation
Travel to remote locations to provide support, as needed
Perform other duties as assigned
Ability to lift 50 pounds
Qualification
Required
0 to 1 year of IT work experience in computer systems or support with demonstrated working knowledge of basic hardware and software products and problem solving/troubleshooting skills
High school diploma or equivalent; additional certifications or relevant education is a plus
Ability to learn new systems and software in a fast-paced environment
Strong problem-solving skills, critical and analytical thinking, and the ability to adapt to change
Ability to manage multiple priorities and work independently or as part of a team
Capacity to perform in high-pressure situations, with strong organizational and time-management skills
Ability to lift 50 pounds
Associate's or Bachelor's Degree, or technical institute degree/certificate in Computer Science, Information Systems, or other related field. Or equivalent work experience
Preferred
IT Enterprise experience is preferred
Virtual Meeting Applications knowledge preferred (MS Teams, Zoom, GoTo, etc.)
Audiovisual Equipment knowledge preferred (Microsoft Teams Rooms certified equipment)
Company
Kyra Solutions
Founded in 1997, Kyra Solutions has emerged as one of the leading information technology service providers to the State of Florida.
201-500 employees
H1B Sponsorship
Kyra Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (8)
2024 (7)
2023 (8)
2022 (11)
2021 (10)
2020 (8)
Funding
Current Stage
Growth StageLeadership Team
Anushka Patel
Vice President of Marketing and Partnerships
Recent News
Company data provided by crunchbase