Liebherr USA · 1 day ago
Project Manager - Customer Support
Newport News, VA
Full-time
Onsite
Mid Level
3+ years expLiebherr USA is a successful international company that has been expanding in the United States since 1970. They are seeking a Customer Support Project Manager to plan, direct, and coordinate activities of designated projects to ensure project goals and objectives are accomplished within prescribed time frames.
Mechanical Or Industrial Engineering
Responsibilities
Leads Customer Support functional teams through all project phases from initiation to closure, fulfilling all requirements of the project scope, completing all project deliverables, and achieving schedule, quality, and cost performance targets
Manages project changes through initial request, impact evaluation, and approval, followed by developing a new project baseline that accounts for the change
Develops project management plan defining work breakdown structure, task schedule, task interdependence, resource needs, project risks with mitigation plans, and project assumptions
Obtains agreement for project management plan from core team, extended team, functional managers, and steering committee
Identifies potential blocking points, raises awareness of key stakeholders, collaborates with teams to resolve, and escalates to management as necessary
Represents the Customer Support department in product development projects aligning activities to meet the overall project requirements
Partners with Business Excellence Managers to develop project concepts for improving business process performance
Acts as a liaison with outside agents or other organizations and individuals involved in assigned projects
Reviews the status of projects and advises the factory and Affiliates of changes that modify schedules or plans as required
Prepares project status reports for factory management and steering committee (i.e., weekly, monthly, etc.)
Collects and researches data; Gathers and analyzes information skillfully and completes administrative tasks correctly and on time
Develops alternative solutions individually as well as in group problem solving situations. Follows policies and procedures and supports organization's goals and values
Qualification
Required
Bachelor's degree from four-year college or university with 3 to 5 years related experience and/or training; or equivalent combination of education and experience
Travel domestically and internationally 20% of the time
Ability to obtain and maintain a valid driver's license and passport
Ability to obtain/maintain regional and site-specific safety certifications
Preferred
PMP certification is a plus
Benefits
Major medical, dental and vision insurance
401K plan with company match
Paid vacation and personal days
Competitive salary
Company
Liebherr USA
Liebherr in the USA was established in 1970 in Newport News, VA.
Founded in 1970Newport News, Virginia, US
10001+ employees
H1B Sponsorship
Liebherr USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (1)
2023 (4)
2022 (2)
2021 (4)
2020 (2)
Funding
Current Stage
Late StageCompany data provided by crunchbase