Premera Blue Cross · 5 hours ago
FEP Customer Service Representative
United States
Full-time
Onsite
Entry Level
$38K/yr - $58K/yr
1+ years expPremera Blue Cross is dedicated to transforming healthcare and improving customers' lives. They are hiring a FEP Customer Service Representative to ensure customers receive first call resolutions and provide support through inbound and outbound communications.
Cyber SecurityHealthcareProperty & Casualty InsuranceInformation TechnologyHealth CareInsurance
Responsibilities
Accountable for inbound and/or outbound phone-based customer service; provides first call and/or email resolution, de-escalate calls, as well as provides caller education, through clear and accurate exchange of information
Follow-up, resolve and document issues in a timely manner. Route inquiries needing further investigation to the appropriate department and conduct routine research as needed
Follow up on pended items and route incoming paperwork to correct departments for completion
Work with highly sensitive information while maintaining Personal Protected Information (PPI) requirements
Performs with reliable and consistent behaviors, performance goals and metrics, and attendance
Other duties as assigned
Qualification
Required
High School Diploma or GED (Required)
One (1) Year Of Previous Customer Service Experience (Required)
Experience with MS Office or other computer platforms (Required)
Preferred
Two (2) years of college level courses or two (2) years' work experience with phone related customer service
Healthcare, Benefits, Call Center, Claims Processing Or Facets Experience
Benefits
Medical, vision, and dental coverage with low employee premiums.
Voluntary benefit offerings, including pet insurance for paw parents.
Life and disability insurance.
Retirement programs, including a 401K employer match and, believe it or not, a pension plan that is vested after 3 years of service.
Wellness incentives with a wide range of mental well-being resources for you and your dependents, including counseling services, stress management programs, and mindfulness programs, just to name a few.
Generous paid time off to reenergize.
Looking for continuing education? We have tuition assistance for both undergraduate and graduate degrees.
Employee recognition program to celebrate anniversaries, team accomplishments, and more.
Commuter perks make your trip to work less impactful on the environment and your wallet.
Free convenient on-site parking.
Subsidized on-campus cafes make lunchtime connections with colleagues fun and affordable.
Participate in engaging on-site activities such as health and wellness events, coffee connects, disaster preparedness fairs and more.
Our complementary fitness & well-being center offers both in-person and virtual workouts and nutritional counseling.
Company
Premera Blue Cross
Premera is a leading health plan in the Pacific Northwest, providing comprehensive health benefits and tailored services.
1001-5000 employees
H1B Sponsorship
Premera Blue Cross has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (29)
2023 (13)
2022 (25)
2021 (15)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Jeffrey Roe
President and Chief Executive Officer
Talha Ashraf
EVP and CFO
Recent News
bloomberglaw.com
2026-02-09
2026-02-05
Company data provided by crunchbase