NEOGOV · 2 days ago
Computer Support Analyst II - Show Services IT & Power Specialist
Daytona Beach, FL
Full-time
Onsite
Entry, Mid Level
$62K/yr - $62K/yr
2+ years expNEOGOV is seeking a Computer Support Analyst II - Show Services IT & Power Specialist for the Ocean Center. This role serves as the customer-facing IT and power services support for clients, focusing on coordinating and administering event-related internet and power service needs.
GovernmentSoftwareHuman ResourcesInformation TechnologyGovTech
Responsibilities
Serves as the primary point of contact for clients, exhibitors, vendors, and service contractors regarding internet, Wi-Fi, low-voltage, and temporary power needs. Processing orders and reviewing floorplans for services
Provides guidance on available services, bandwidth options, power requirements, pricing structures, and service limitations
Maintains detailed records of services ordered, changes, service issues, resolutions, and final billing documentation
Prepares service reports, usage summaries, and documentation needed for post-event reconciliation and invoicing
Assists clients with connectivity issues related to event internet services, including basic troubleshooting of end-user connectivity and coordination with providers when escalations are required
Supports emergency response related to client-facing power or connectivity issues during events
Performs low-voltage support tasks related to show services, such as cable placement verification and continuity testing
Supports temporary power distribution for booths, activations, and event infrastructure in coordination with Show Services and contracted providers
Works closely with contracted service providers and internal trades staff for installation, troubleshooting, and restoration of services
May be assigned to other county locations based upon operational needs
Attends work on a regular and consistent basis
Must adhere to Federal, State, County and Local ordinances
Responds to emergency situations
Performs other duties as assigned
Qualification
Required
Graduation from high school or possession of GED and six (6) years of responsible experience in IT or related field
OR
Bachelor's degree in Business Administration, Computer Science, IT or related field and two (2) years of responsible experience in IT or related field
Must possess and maintain a valid driver's license at time of hire
Must possess a valid Florida driver's license within 30 days of hire and maintain thereafter
Knowledge of event internet services and Wi-Fi environments
Knowledge of basic networking concepts
Knowledge of temporary power distribution for events
Strong customer service skills with the ability to communicate technical information clearly to non-technical clients
Strong administrative and organizational skills with attention to detail
Proficiency in documenting service orders, changes, and resolutions
Ability to coordinate multiple service requests simultaneously in fast-paced event settings
Ability to express ideas clearly and concisely, orally and in writing to groups and individuals
Ability to respond to emergency situations
Ability to communicate effectively both orally and in writing
Ability to establish and maintain effective working relationships
Ability to work under stressful conditions
Ability to interact effectively with others
Must be able to relocate to other county locations based upon operational needs
Ability to read and comprehend technical and professional journals; manuals and instructions; Layouts; memos, Letters, procedures, safety instructions
Ability to perform general mathematical functions
Ability to speak clearly and concisely
Ability to write compound sentences relaying information, details, and data
Ability to identify and resolve problems
Ability to think logically and show attention to detail
Ability to lift, push, pull, and/or carry 25 pounds
Ability to see, hear, talk; finger dexterity, handle, grasp
Visual acuity (depth perception, peripheral vision) necessary to operate a motorized vehicle
Benefits
HEALTH INSURANCE
RETIREMENT
SUPPLEMENTAL INSURANCE
PAID TIME OFF
HOLIDAYS
ADDITIONAL BENEFITS
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
The Carlyle Group,Warburg PincusWarburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase