General Dynamics Information Technology · 9 hours ago
Tier-1 Network Monitor/Help Desk Support
Langley AFB, VA
Full-time
Onsite
Entry Level
$56K/yr - $69K/yr
3+ years expGeneral Dynamics Information Technology is a global technology and professional services company that delivers technology and mission services to every major agency across the U.S. government. They are seeking a Junior Network Engineer to provide Tier-1 Network monitoring, Operational Support, and Help Desk services in support of the Intelligence, Surveillance, and Reconnaissance mission of the Airforce.
Artificial Intelligence (AI)Cloud ComputingCyber SecurityConsultingInformation Technology
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Conduct fault management to detect, isolate, and correct abnormal network and information processing system component anomalies on a 24-hours-a-day, seven (7) days-a-week basis
Monitor all nodes for operational integrity
Respond to trouble calls
Initiate and maintain trouble tickets and other logs to document these anomalies as well as corrective actions
Populate and examine trouble and error logs for troubleshooting and capturing metrics
Provide technical support to resolve the problem or escalate to the appropriate level
Monitor and administer network tools for troubleshooting and metrics for trends analysis
Log all network issues utilizing the 480 ISRW approved system of record for problems, errors, and maintenance in such a way to easily generate reports for trend analysis
Provide technical support in data network planning, engineering, and design
Report all trouble calls upon receipt to the MCC in the DOC and provide hourly updates until resolution unless otherwise directed by the DOC Crew Commander
Provide quarterly metrics illustrating trends and workload to the COR in the form of a PowerPoint presentation
Qualification
Required
TS/SCI Clearance
Shift work
Minimum of three (3) years' of network operations experience
Possess IAT Level II - Security Plus Certification
Demonstrated knowledge of network monitoring tools
Location: On Customer Site
US Citizenship Required
3 + years of related experience
Preferred
Security Plus - CompTIA - CompTIA
Benefits
401K with company match
Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Rest and recharge with paid vacation and holidays
Company
General Dynamics Information Technology
General Dynamics Information Technology is an IT consulting company that specializes in cyber security, AI, and quantum computing. It is a sub-organization of General Dynamics.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Paul Nedzbala
Senior Vice President
Ben Buckley
Vice President and General Manager
Recent News
2026-02-05
2026-01-03
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