The Laylow, Autograph Collection · 1 day ago
Director of Engineering & Operations
New Orleans, LA, US
Full-time
Onsite
Director/ExecutiveThe Laylow, Autograph Collection is seeking a Director of Engineering & Operations to lead and inspire their team while overseeing daily hotel operations. The role involves ensuring guest satisfaction, managing team performance, and tracking operational tasks to achieve financial goals.
Hospitality
Responsibilities
Lead, manage and hold team accountable
Oversee the guest experience and problem resolution
Empower and develop direct reports and team members
Drive guest satisfaction scores and social impression
Track financial and confirm operational tasks are complete
Qualification
Required
Ability to inspire a team
Understanding of how all hotel operations departments are intertwined
Achieves operational results
Extremely organized
Keen attention to detail
Flexibility to work with different aspects of a business
Lead, manage and hold team accountable
Oversee the guest experience and problem resolution
Empower and develop direct reports and team members
Drive guest satisfaction scores and social impression
Track financial and confirm operational tasks are complete
Preferred
Prior experience highly preferred
Extensive knowledge of the property, rooms, amenities, etc
Approachable, patient and thoughtful personality
Remain open in communication to ensure fairness and consistency
Benefits
Accommodating PTO/PTO exchange
Medical/dental/vision benefits
Maternity/paternity leave
Pet insurance
Company-matched dependent care & 401k
Student loan repayment program
A wide range of additional ancillary benefits
Company
The Laylow, Autograph Collection
An award-winning secluded oasis of mid-century modern charm The Laylow, Autograph Collection offers its guests a distinctive experience "exactly like nothing else" in the heart of Waikiki.
Founded in 2017
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase