Chase · 21 hours ago
Process Improvement Associate I - Operational Excellence
1111 Polaris Pkwy, Columbus, OH, 43240, US
Full-time
Onsite
New Grad, Entry LevelChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. As a Process Improvement Associate I, you will contribute to enhancing operational efficiency and reducing risk by developing and implementing continuous process improvement programs, collaborating with teams to deliver training and support process improvement initiatives across various departments.
FinanceBankingFinancial Services
Responsibilities
Support development and implementation of a training programs that will teach clients how to use process and task mining tools combined with AI to analyze processes and implement improvements
Collaborate with project teams to support process improvement and organizational change initiatives while creating and leveraging process models and maps
Assist in project planning and execution, including defining scope, goals, and deliverables
Support cross-functional collaboration to achieve common goals
Engage in continuous learning and skill development
Work with Process Improvement Managers and Program Managers to craft and deliver a compelling narratives to influence action on key business decisions and major change initiatives
Qualification
Required
Undergraduate degree in a related field such as Business, Engineering, or Data Science
Experience in developing and implementing training, process modeling/mapping, process improvement, data analysis, or project management
Possesses strong problem-solving abilities, along with exceptional client management and executive-level communication skills
Strong analytical and problem-solving abilities, including data mining and analysis
Effective communication skills, both written and verbal
Proficient in relationship building, with experience in supporting diverse teams with varied experiences, skills, and backgrounds
Innovative mindset with a willingness to experiment and adapt
Preferred
Familiarity with digital process tools and AI systems
Exposure to data analytics and visualization tools including process modeling and mapping
Understanding of agile methodologies and change management principles
Interest in continuous improvement and operational excellence
Utilize systems thinking to analyze complex processes and identify areas for optimization and integration
Utilize customer service principles to ensure process improvements are aligned with customer needs and enhance overall satisfaction
Working knowledge of, or exposure to business intelligence software such as Tableau or Alteryx
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
Founded in 2000
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
Financial Sector Technology
2026-02-05
2026-02-05
Company data provided by crunchbase