The College Board · 17 hours ago
Associate Director, Data Analysis & Support
United States
Full-time
Remote
Lead/Staff, Director/Executive
3+ years expThe College Board is a mission-driven, not-for-profit organization dedicated to excellence in education. As the Associate Director, Data Analysis & Support for Recruitment and Enrollment Solutions, you will perform data entry and analysis, troubleshoot sales-related issues, and create reports and dashboards to support the RES team's strategic goals.
Education Management
Responsibilities
Maintain and analyze sales and customer data (65%)
Capture and track sales and customer data in regular intervals (daily, weekly, monthly, quarterly, annually) to help report on progress to goals
Ensure data integrity and file optimization of frequently used data assets
Prepare accurate files for bulk-uploading records into our CRM
Manage project work with cross-functional teams using Jira
Maintain documentation of data discrepancies and special initiatives
Assist in preparing internal and external reports using tools such as Canva, Excel, PowerPoint, and Tableau
Be a ‘superuser’ of Salesforce for the RES team by creating reports and dashboards, assisting users, and finding ways to continuously improve our instance
Help build and improve Tableau dashboards to visualize customer behavior and progress to goals
Complete frequent ad-hoc data requests and collaborate on larger data projects for internal and external stakeholders
Identify opportunities for process, automation, technology, and system improvements in our data work
Support and enable Sales and Customer Success work (35%)
Prepare accurate email distribution lists with dynamic data fields to protect customer PII
Clean and analyze contact and account reports to help identify new business opportunities
Manage CRM lead queues by qualifying RFI submissions and assigning to Sales team
Generate data-heavy documents for clients as needed and help improve upon existing templates and materials
Track outreach campaigns to help connect leads and clients with sales and customer success consultants as appropriate
Qualification
Required
Bachelor's Degree or equivalent experience
Minimum of 3 years of related experience with business and data analysis, CRM management, and/or sales support and enablement
Experience in working with large, complex datasets to identify patterns, detect inconsistencies, and recommend optimizations
Strong analytical and problem-solving skills with a keen eye for detail
Strong organization and prioritization skills and the proven ability to move forward multiple projects in concert, both independently and as a member of the team
Advanced Excel skills required (e.g., pivot tables, vlookups, formulas)
Salesforce experience including building reports and dashboards
Ability to travel 3-5 times per year
A passion for expanding educational and career opportunities and mission-driven work
Curiosity and enthusiasm for emerging technologies, with a willingness to experiment with and adopt new AI-driven solutions and comfort with learning and applying new digital tools independently and proactively
Clear and concise communication skills, written and verbal
A learner's mindset and a commitment to growth: welcoming diverse perspectives, giving and receiving timely, respectful feedback, and continuously improving through iterative learning and user input
A drive for impact and excellence: solving complex problems, making data-informed decisions, prioritizing what matters most, and continuously improving through learning, user input, and external benchmarking
A collaborative and empathetic approach: working across differences, fostering trust, and contributing to a culture of shared success
Authorization to work in the United States
Preferred
Experience in the higher education arena
Experience in a sales and customer success division
Basic SQL knowledge
Utilization of data visualization tools focused on business intelligence; experience with Tableau
Benefits
Annual bonuses and opportunities for merit-based raises and promotions
A mission-driven workplace where your impact matters
A team that invests in your development and success
Company
The College Board
College Board is a not-for-profit organization that clears a path for all students to own their future through the Advanced Placement Program, the SAT, Official SAT Practice on Khan Academy, BigFuture, and more.
1001-5000 employees
H1B Sponsorship
The College Board has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (9)
2023 (8)
2022 (12)
2021 (5)
Funding
Current Stage
Late StageLeadership Team
David Coleman
Chief Executive Officer
Daniela Berger Pollack
Chief Financial Officer
Recent News
2024-04-10
2023-02-15
2022-01-26
Company data provided by crunchbase