Cambia Health Solutions · 10 hours ago
Desktop Specialist I - Salt Lake City
Salt Lake City, UT
Full-time
Onsite
Entry Level
$24.40/hr - $30.50/hr
1+ years expCambia Health Solutions is dedicated to creating a person-focused and economically sustainable health care system. They are seeking a Desktop Specialist I to provide world-class customer support for the desktop environment, including PC and MAC hardware, phone systems, and mobile devices, ensuring maximum system availability and user satisfaction.
BiotechnologyHealthcareInformation TechnologyHealth Care
Responsibilities
Responsible for direct, world class customer support of desktop environment, which includes, but is not exclusive to, personal computers, laptops, printers, personal digital assistants, audio visual equipment and telephones
Break fix within 24 hours for desktop hardware and software
Configure, install and support soft phone systems
Asset management from end-to-end asset lifecycle
Remote technical support (via phone) possible on-call after-hours
Basic Printer hardware and support
Provide excellent customer service to all users, including senior leadership team
Process Adds, Moves, and Change requests of desktop/laptop/printer/phone equipment
Responsible for customer support through direct interaction with end users by telephone, chat, remote connectivity and dispatched trips to the desktop
Participate in the daily and long-term support requirements for the internal desktop environment. Take action as directed to ensure maximum system availability
Serve as a technical resource in the use of current and future enterprise software applications
Provide assistance and training to staff in the Field Services Group
Analyze users' needs for non-standard PC applications and makes recommendations and/or selects suitable products from Cambia approved list of applications
Develop and follow test plans for compatibility testing for hardware and software analysis and evaluation
Use wiring diagrams to install, troubleshoot, diagnose and repair hardware
Respond to and escalate issues and requests to ensure customer's needs are met
Provide input for the preparation of the department's operational budgets for the fiscal year
Administer file systems and tracking of asset inventory, databases, diagrams and other documents
Maintain high standards using the established asset management procedures and tools provided
Recognize need to always drive for improving personal, interpersonal, and increase technical and leadership skills/behavior. Seeks new knowledge independently, creatively craft own personal development. Is personally committed to and actively works to continuously improve him/herself. Works on compensating for weakness and limits
Adhere to policies, procedures, and standards in place within IT as well as all corporate policies, procedures and standards created by Cambia. Seeks to improve policies and procedures
Qualification
Required
Four-year Bachelor's degree in Information Systems or related field
Minimum of one year work related experience
In lieu of the college degree a minimum of 1 to 2 years of relevant work experience in network and PC support is required
Microsoft Certified System Engineer (MCSE) will meet the educational requirements
Ability to use problem solving skills to troubleshoot break fix issues with desktop, laptop, printer, soft phone, smartphone and software at desk side and over the phone
Proficient at analyzing and documenting Customer request requirements and problem symptoms to make recommendations and implement moves, adds, changes, and maintenance of desktop equipment, and internal data and telecommunication wiring infrastructure
Ability to determine end user's needs and competency level on PC applications and help users obtain needed skills through training classes and provide one on one training
Demonstrate technical aptitude for hardware certification testing (Dell tech direct) obtain cert within 03 months of hire
Ability to work independently
Superior problem-solving skills
Excellent communication and first-class customer service skills
Learn quickly and adapt to changes
Demonstrate technical aptitude to complete hardware certifications and conduct UAT testing in support of engineering teams
Preferred
Experience with AI tools and technologies to enhance productivity and decision-making in professional settings highly desired
Benefits
Medical, dental and vision coverage for employees and their eligible family members, including mental health benefits.
Annual employer contribution to a health savings account.
Generous paid time off varying by role and tenure in addition to 10 company-paid holidays.
Market-leading retirement plan including a company match on employee 401(k) contributions, with a potential discretionary contribution based on company performance (no vesting period).
Up to 12 weeks of paid parental time off (eligibility requires 12 months of continuous service with Cambia immediately preceding leave).
Award-winning wellness programs that reward you for participation.
Employee Assistance Fund for those in need.
Commute and parking benefits.
Company
Cambia Health Solutions
Cambia Health Solutions is a nonprofit total health solutions company based in the Pacific Northwest/Intermountain region, serving
5001-10000 employees
H1B Sponsorship
Cambia Health Solutions has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (12)
2024 (11)
2023 (7)
2022 (12)
2021 (23)
2020 (24)
Funding
Current Stage
Late StageLeadership Team
Jared Short
President & CEO
Mike Rains
Chief Financial Officer
Recent News
Arkansas Business — Business News, Real Estate, Law, Construction
2025-12-22
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2025-12-22
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