Comcast · 12 hours ago
Senior Analyst, Digital Service Experience
Philadelphia, PA
Full-time
Onsite
Senior Level
5+ years expComcast is a Fortune 50 leader in media and technology, striving to innovate and create top-notch entertainment and online experiences. The Senior Analyst, Digital Experience role involves defining product requirements, enhancing customer experiences, and ensuring successful product launches while collaborating with various teams.
Telecom & CommunicationsCloud ComputingVideoInternetTelecommunicationsTVWeb Hosting
Responsibilities
Effective Communication: Strong verbal and written communication skills, with the ability to convey complex information clearly and persuasively across mediums
Team Support & Stakeholder Collaboration: Contribute to a collaborative, inclusive team culture. Work with various project teams to understand business and user needs. Gather input and share updates to ensure alignment throughout the product lifecycle
Experience Requirements: Assist in translating business needs into product requirements. Identify opportunities to develop and enhance the customer experience, translate these opportunities into user stories. Provide input on UI/UX designs based on user feedback and product goals
Problem-Solving & Continuous Improvement: Participate in identifying and resolving product-related issues with a proactive mindset. Complete assessments such as current state evaluations, process flow mappings, and gap analyses. Based on the findings, help solution recommendations and shepherd tactical execution to mitigate risks
Project Coordination: Collaborate with internal teams and external partners to support the management of product-related initiatives. Help to identify and track timelines, deliverables, and dependencies
Launch Readiness & Post Launch Monitoring: Assist in coordinating product launches, including testing, documentation, and communication. Once a product is live, monitor performance and user behavior through data dashboards and reports
Opportunity Identification: Propose product enhancement strategies that align with business goals and customer feedback. Use data to drive decisioning and recommended actions
Operational Efficiency: Develop scalable processes to support the business’s strategic vision and improve speed to market
Flexibility: Adapt to evolving business needs and take on varied responsibilities as required
Curiosity: Unwavering interest in growth and a champion for continued education, skillset development and learning
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Other duties and responsibilities as assigned
Qualification
Required
Bachelor's Degree
5-7 Years of Relevant Work Experience
Strong verbal and written communication skills, with the ability to convey complex information clearly and persuasively across mediums
Contribute to a collaborative, inclusive team culture
Assist in translating business needs into product requirements
Identify opportunities to develop and enhance the customer experience, translate these opportunities into user stories
Provide input on UI/UX designs based on user feedback and product goals
Participate in identifying and resolving product-related issues with a proactive mindset
Complete assessments such as current state evaluations, process flow mappings, and gap analyses
Help solution recommendations and shepherd tactical execution to mitigate risks
Collaborate with internal teams and external partners to support the management of product-related initiatives
Help to identify and track timelines, deliverables, and dependencies
Assist in coordinating product launches, including testing, documentation, and communication
Monitor performance and user behavior through data dashboards and reports
Propose product enhancement strategies that align with business goals and customer feedback
Use data to drive decisioning and recommended actions
Develop scalable processes to support the business's strategic vision and improve speed to market
Adapt to evolving business needs and take on varied responsibilities as required
Unwavering interest in growth and a champion for continued education, skillset development and learning
Consistent exercise of independent judgment and discretion in matters of significance
Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Preferred
Preferred tool/software knowledge: Adobe Suite, Microsoft Suite, Smart Sheet, Confluence and/or Jira
Strong ability to translate business objectives and user needs into clear product requirements and actionable user stories
Excellent communication and collaboration skills, with the ability to work effectively across different functions and levels of the organization
Ability to think strategically and act tactically, with a keen eye for detail and a passion for continuous improvement
A generalist mindset, with the ability to adapt and excel across various functions within the product lifecycle
Benefits
Best-in-class Benefits
Array of options, expert guidance and always-on tools
Company
Comcast
Comcast is a media and technology company that provides broadband internet, mobile services, and entertainment platforms. It is a sub-organization of SkyShowtime.
10001+ employees
H1B Sponsorship
Comcast has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (705)
2024 (561)
2023 (624)
2022 (750)
2021 (588)
2020 (583)
Funding
Current Stage
Public CompanyTotal Funding
$4.92BKey Investors
California Public Utilities CommissionMassachussetts Broadband InstituteMaine Connectivity Authority
2025-11-13Grant· $3.2M
2024-07-02Grant· $2.69M
2023-04-24Grant· $0.28M
Leadership Team
Neil Smit
President and Chief Executive Officer
Candy Lawson
SVP, Chief Compliance Officer and Senior Deputy General Counsel
Recent News
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