Diana Health · 8 hours ago
Clinical Coordinator (Full-Time)
Smyrna, TN, USA
Full-time
Onsite
Mid LevelDiana Health is a network of modern women’s health practices that aims to enhance the maternity and women’s healthcare experience. They are seeking a Clinical Coordinator who will manage the Medical Assistant team, support scheduling, and ensure smooth office operations while contributing to a high-quality patient experience.
FashionHealthcareWellnessHealth CarePersonal HealthWomen's
Responsibilities
Directly manage the Medical Assistant team through employee lifecycle:
Build culture of team, accountability and support as the clinical leader. Ensure team of MAs support all providers consistently and thoroughly
Interview, hire and coach MAs reporting into you
Manage performance to MA competencies, behaviors, and standards
Train new hires to that standard
Support scheduling:
Create and manage provider/resource clinic schedule templates
Schedule scan for future days, working on scheduling efficiencies based on patient and provider updates
Book patients for appointments based on forwarded messages and/or real time booking requests
Conduct opening and closing procedures:
Conduct administrative tasks to ensure the office is ready at the beginning and/or end of day
Assist with inventory, light housekeeping, and other tasks as needed
Conduct administrative tasks in between patients:
Respond to administrative portal voice and text messages and emails
Supply management:
Assist practice manager with the overall inventory of office supplies and clinical supplies
Assist practice manager with ordering supplies from various vendors as needed
Admin Support
Printing forms team uses in the office
Checking and processing mail and deliveries daily
Picking up superbills and birth data sheets from Labor & Delivery to be sent to appropriate parties
Ensure patients are receiving appropriate swag throughout pregnancy
Serve as the voice of the practice, answering and working incoming calls and messages:
Answer and triage incoming phone calls and app messages from our current patients and new patients
Answer incoming phone calls from other stakeholders (e.g., external medical provider offices, start incoming referral requests)
Check and respond to voicemail and after hours messages
Serve as the face of the practice and welcome patients at the front desk:
Check patients in and out
Collect all point-of-service payments and/or outstanding balances
Answer real-time questions and escalate as necessary
Scan insurance cards for those not already inputted
Team Support
Active technology superuser and troubleshooting technology issues as they arise
Navigate patient appointment redistribution if the on call or resource providers are called to Labor and Delivery
Be present and engaged in all team meetings, events, and listening sessions
Other duties as assigned
Qualification
Required
Outgoing and detail-oriented
Ability to execute job responsibilities independently
Experience in managing a team
Ability to interview, hire, and coach team members
Experience in managing performance to competencies, behaviors, and standards
Ability to train new hires to established standards
Experience in scheduling and managing clinic schedules
Ability to conduct administrative tasks efficiently
Experience in supply management and ordering supplies
Ability to respond to administrative portal voice and text messages and emails
Experience in handling incoming calls and messages from patients and stakeholders
Ability to check patients in and out and collect payments
Experience in troubleshooting technology issues
Engagement in team meetings and events
Benefits
Competitive compensation
Medical, dental & vision plans, with an HSA/FSA option
401(k) with employer match
Paid time off
Paid parental leave
Company
Diana Health
Diana Health offers personalized women's healthcare services in maternity, gynecology, menopause, mental health, and wellness.
Founded in 2019
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$100MKey Investors
HealthQuest CapitalNorwest.406 Ventures,LRVHealth
2025-09-11Series C· $55M
2023-10-05Series B· $34M
2022-01-11Series A· $11M
Leadership Team
Kate Condliffe
Chief Executive Officer
Jim Corum
Co-Founder and Chief Growth Officer
Recent News
alleywatch.com
2025-10-03
alleywatch.com
2025-10-02
Company data provided by crunchbase