TWO KINGS CASINO · 20 hours ago
Gaming Systems Engineer (63030)
Catawba Two Kings Casino - Kings Mountain, NC 28086
Full-time
Onsite
Senior Level
7+ years expCatawba Two Kings Casino is seeking an experienced and detail-oriented Gaming Systems Engineer to join the Information Technology team at our casino hotel operation in Kings Mountain, NC. This role is responsible for the design, implementation, maintenance, and support of mission-critical gaming technology systems that directly support casino floor operations, regulatory compliance, and the guest experience.
GamingCasinoGambling
Responsibilities
Gaming Systems Operations: Install, configure, maintain, and support casino gaming systems including Casino Management Systems (CMS), Player Tracking Systems, Table Games Systems, kiosks, bonusing and promotional systems, and ticket-in/ticket-out (TITO) platforms. Monitor system health, performance, logs, and alerts to ensure high availability and reliability of gaming operations
Infrastructure & Technical Support: Support gaming-related servers and databases. Perform system upgrades, patches, and configuration changes with minimal impact to casino operations
Compliance & Regulatory Support: Ensure gaming systems comply with all applicable tribal gaming regulations as well as internal controls. Support regulatory audits, inspections, and system certifications. Maintain accurate documentation for system configurations, access controls, and change management required for regulatory compliance
Security & Access Control: Partner with Information Security to ensure proper access management, system hardening, cybersecurity controls, and incident response procedures for gaming systems
Vendor & Project Coordination: Serve as the technical liaison with gaming vendors and service providers. Coordinate system installs, upgrades, troubleshooting, and issue resolution. Participate in gaming technology projects, new system deployments, and casino floor expansions
Incident Response & On-Call Support: Participate in an on-call rotation to provide 24/7 support for critical gaming systems and respond to outages or incidents
Documentation & Continuous Improvement: Create and maintain system documentation, SOPs, and disaster recovery plans. Stay current on emerging gaming technologies and regulatory updates
Qualification
Required
7+ years of experience installing, supporting, and maintaining gaming systems
In-depth knowledge of Windows Server and SQL Server environments
In-depth backend and frontend knowledge of Genesis TrackIt table games system with RFID
In-depth backend and frontend knowledge of Aristocrat Oasis CMS
In-depth backend and frontend knowledge of casino operations
Experience with implementation and management of gaming system interfaces and gateways
Experience with RHEL environments
Strong leadership and communication skills with the ability to coach and manage a team in a high-pressure environment
Strong documentation and organizational skills with the ability to manage multiple projects simultaneously
Preferred
Education: Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent professional experience
Company
TWO KINGS CASINO
While we continue to work on our $273 million destination casino resort, our brand-new temporary gaming facility is open 24/7 with 1,000 of the newest slot machines in a smoke-free environment.
201-500 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase