OOFOS · 15 hours ago
Temporary Customer Care Specialist
Braintree, MA
Full-time
Hybrid
Mid Level
$22/hr - $22/hr
3+ years expOOFOS is committed to making people feel good through innovative products and a strong company culture. They are seeking a Temporary Customer Care Specialist to provide exceptional support to consumers via various communication channels, acting as a brand ambassador and ensuring a positive customer experience. This role requires a proactive individual who can navigate inquiries efficiently and contribute to the company's mission of enhancing customer satisfaction.
FashionConsumer GoodsShoes
Responsibilities
Respond to all incoming inquiries via phone, email, chat, SMS and social media. Resolve all situations to the best of your ability and minimize escalations. Execute the autonomy given to make decisions and offer customer appeasements
Act as the first point of contact for escalated customer interactions that are not resolved by automated responses
Process orders in the most cost effective (profitable) and timely manner
Assist consumers with website navigation, product questions and any other experience inquires. Understand the importance of customer lifetime value and how customer care actions impact it
Meet outlined daily, week and monthly KPIs. Adhere to policies and procedures around interaction documentation
Adopt new and evolving technology, including but not limited to, CX platform, AI functionality, Fraud tools and all other systems that impact SEO and the consumer experience
Make all decisions and take all actions with OOFOS’s mission of making people feel good at the forefront
Become a product expert! Learn and share all there is to know about product and technology with all valued consumers
Understand and make decisions knowing the impact to customer reviews, social media posts and public sharing. Become a subject matter expert on process / tools and participate in team-based knowledge sharing and training
Qualification
Required
3+ years of Customer Service experience preferably within business to consumer or consumer products industry
Advanced using Microsoft Office suite (Word, PowerPoint, Excel, and Outlook)
Proficiency in customer service software
Experience streamlining and improving processes
Strategic thinking in all interactions with OOFOS customers
True passion to make the consumer 'feel the OO.' Demonstrated empathy and courtesy
Strong written and verbal skills, accuracy, and attention to detail. Ability to demonstrate all while multi-tasking and staying organized
Cultural fit - matches up with the OOFOS OOsoul
Highly motivated, organized individual with ability to prioritize multiple projects and deadlines
Self-starter who can identify new opportunities, analyze a problem, and develop tactics/strategies to drive growth
Outstanding communication and consumer focus required
Ability to work well in a team environment under aggressive timelines
Ability to create relationships with fellow teammates and foster a positive team environment
Proactive tendencies and detail oriented
Company
OOFOS
Oofos is a footwear brand that offers recovery footwear for both men and women.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$8.53MKey Investors
Alex Smith,Dawn Staley,Derek Carr
2023-03-01Series Unknown· $7.68M
2017-04-11Debt Financing· $0.85M
Leadership Team
Angel Martinez
Co-Chief Executive Officer
L
Lou Panaccione
Co Founder / CEO
Recent News
Sports Business Journal
2025-10-24
2025-10-23
2025-10-23
Company data provided by crunchbase