Stewart & Stevenson · 7 hours ago
Inside Sales Representative
Dallas, TX
Full-time
Onsite
Entry, Mid Level
2+ years expStewart & Stevenson is a company seeking an Inside Sales Representative to support their outside sales team. The ISR will manage inbound inquiries, process rental quotes, and maintain strong customer relationships while driving revenue through efficient order processing and upselling opportunities.
EnergyEducationManufacturingTraining
Responsibilities
Respond promptly to inbound customer inquiries via phone, email, or web
Qualify leads and identify appropriate equipment solutions based on customer needs
Prepare and follow up on rental quotes and proposals in collaboration with the outside sales team
Proactively engage with existing customers to extend rentals or offer additional services
Ensure all customer communications reflect professionalism and product knowledge
Enter orders into the rental system accurately and efficiently
Coordinate with dispatch, service, and operations teams to ensure timely equipment delivery and pickup
Monitor inventory availability and provide alternative solutions when necessary
Maintain ongoing contact with repeat clients to ensure satisfaction and identify future rental opportunities
Track customer interactions in CRM and keep detailed account records
Support the national pricing structure by adhering to approved rate tiers and discount levels
Work closely with outside sales reps to share customer insights and help close deals
Partner with operations to resolve any service-related issues quickly
Provide feedback to the sales manager regarding market trends, customer concerns, or equipment demand
Generate regular sales reports, open quotes, and rental activity updates
Ensure compliance with company policies and credit procedures
Maintain up-to-date knowledge of equipment specifications and rental terms
Perform other duties as assigned
Qualification
Required
High School Graduate or General Education Degree (GED) and two to five years inside sales or customer service role, preferably in the equipment rental, construction or industrial services industry
Ability to thrive in a fast-paced, team-oriented environment
Manage time effectively, meet personal goals and work effectively with other members of the distribution team
Ability to multitask between multiple tools and systems and apply information and knowledge to customer situations
Present a professional image at all times to customers and vendors
Ability to get along well with a variety of personalities and individuals
Ability to maintain composure in stressful situations
Ability to communicate effectively with others using the spoken word
Ability to communicate in writing clearly and concisely
Ability to demonstrate conduct conforming to a set of values and accepted standards
Ability to be truthful and be seen as credible in the workplace and industry
Ability to effectively build relationships with customers and co-workers
Ability to wear telephone headset and manipulate objects such as pen, keyboard, and mouse
Maintain proficiency in using personal computer, data entry terminal and other common office equipment and software
Proficient in CRM systems, Microsoft Office applications and rental software platforms
Interact with customers via telephone, chat, e-mail, or face-to-face to assist with a variety of customer inquiries and issues
Preferred
Bachelor's Degree preferred
Company
Stewart & Stevenson
Stewart & Stevenson, founded in Houston, Texas in 1902, is a manufacturer and distributor of products and services.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-06-13Acquired
Leadership Team
John Merrifield
President, CEO
Kenneth Simmons
President/CEO
Company data provided by crunchbase