Ingram Content Group · 2 hours ago
Technical Support Specialist
La Vergne, TN
Full-time
Onsite
Entry Level
$24/hr - $30/hr
1+ years expIngram Content Group (ICG) is hiring for a Technical Support Specialist to contribute to their Content Operations team in LaVergne, TN. The role involves providing technical support for various Ingram Content applications, assisting customers with problem determination and resolution, and improving the quality of support through product research and documentation.
ContentNewsPublishing
Responsibilities
Provides technical support for iPage/CoreSource and various Ingram ordering applications, open systems and data fulfillment products, as well as the processing of digital files into ICG platforms
Provides technical support for publishers, bookstores, and retail website partners linked to iPage/CoreSource
Agents respond to questions from various Ingram distribution points, including Lightning Source and VitalSource or other 3rd party clients or customers
First point of contact to field inquiries from bookstores, libraries, publishers and internal users regarding ordering issues in iPage. Inquiries are received via phone, email and ticketing systems as Zendesk
Assists iPage and CoreSource users with password resets, administration basics, searching and troubleshooting
Integrates and supports customers with complex EDI specifications and use cases as required; tracks and communicates changes related to that specific issue; tests changes to ensure compliance with requests
Utilizes Excel and FTP/Webservice applications to assist with setup and multiple phases of testing to determine move to production for Integrate customers
Responds to calls/emails from external and internal customers about technical issues with software and internet products and services
Communicates the resolution to the customer and properly documents for escalation as needed
Ensures customer issues are addressed quickly upon receipt, adhering to our 24-48hr SLA
This list is not exhaustive
Qualification
Required
High School diploma or GED
1 year of experience in Call Center or related Customer Service role
1+ years of experience supporting software and/or hardware/network
1 year of experience supporting a variety of Operating Systems and web browser versions
Preferred
Experience supporting technical services
Publishing or book industry experience
Intermediate MS Excel experience, including data manipulation
Experience with Zendesk or other call tracking or ticketing system
Benefits
A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
10 vacation days & 10 sick days accrued annually and 3 personal days
401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
Wellness program with access to onsite gym and basketball court for associates
Encouraged continued education with our tuition reimbursement program
Financial and in-kind opportunities to engage with non-profits in your community
Company match program for United Way donations
Volunteer opportunities and in-kind drives for non-profits throughout the year
Take breaks or brainstorm in our game room with ping pong & foosball
Casual Dress Code
Company
Ingram Content Group
Ingram Content Group distributes physical and digital content to retailers, libraries, schools and other distribution partners.
1001-5000 employees
H1B Sponsorship
Ingram Content Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (3)
2024 (5)
2023 (1)
2022 (4)
2021 (3)
2020 (1)
Funding
Current Stage
Late StageLeadership Team
Shawn Morin
President and CEO
David Roland
Chief Venture Capital Officer
Recent News
The Pickool
2026-02-06
Company data provided by crunchbase