ICU Medical · 7 hours ago
Program Manager, Professional Services - Data Analytics
United States
Full-time
Remote
Senior Level
7+ years expICU Medical is a global market leader in clinically-essential IV therapy and critical care products. The Program Manager – Clinical Analytics will oversee daily operations of the Professional Services Executive Data Analytics Program, working closely with various teams to deliver data analytics services and enhance customer satisfaction.
Health CareMedical Device
Responsibilities
Support curation and delivery of customer data packages
Data Analytics Team Support and Automation: ensure analyst team is delivering, adhering to processes and fully utilizing automation tools
Utilize Salesforce CRM to track on time delivery of contracted services and reports overview calls
Leverage real time analytics to track customer satisfaction
Define requirements and assist in tool development for enhanced analytics
Develop and deliver training materials for analytics
Educate internal departments on any new or revised service offerings
Lead Voice of the Customer activity to understand customer needs
Work cross functionally to create optimization and value-add services for current install base
Work with contracts and legal department to create and review service contract language
Qualification
Required
Must be at least 18 years of age
Bachelor's in Nursing, Pharmacy, Clinical Informatics or related field
7+ years of related experience in clinical, pharmacy or informatics
2+ years implementing and supporting healthcare medication safety solutions
Healthcare industry experience with customer medication managements workflow
Ability to consult and create service offerings that help customers recognize the value of medication management products and software solutions
Understanding of professional services methodologies and relevant clinical and IT operations
Provide coaching, mentoring, and training for project teams and peers
Demonstrates effective communication and engagement with cross functional leadership
Team leadership skills
Ability to work in a matrixed environment
Effective, professional communication and presentation skills
Decision making skills
Conflict resolution skills
Experience with Salesforce and Tableau applications
Preferred
Prefer knowledge of hospital systems that integrate with ICU Medical products
Company
ICU Medical
ICU Medical connects patients and caregivers through safe, life-saving, life-enhancing IV therapy systems, software, solutions, and consumables.
Founded in 2019San Clemente, California, USA
5001-10000 employees
H1B Sponsorship
ICU Medical has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (24)
2024 (14)
2023 (27)
2022 (31)
2021 (12)
2020 (14)
Funding
Current Stage
Late StageTotal Funding
$1.3M2012-08-15Undisclosed· $1.3M
Leadership Team
Allison Knight
Human Resources Business Partner
Ben Sousa
Chief Information Officer
Company data provided by crunchbase