GE HealthCare · 18 hours ago
Technical Service Engineer II
United States
Full-time
Remote
Mid Level
$70K/yr - $106K/yr
3+ years expGE HealthCare is a leader in vendor-neutral imaging software aimed at enhancing patient care. The Technical Service Engineer II will serve as the first point of contact for customers, providing technical support and personalized consultations while ensuring customer satisfaction throughout their support journey.
Medical DeviceTelecom & CommunicationsHome ServicesHealthcareAppsHealth CareHealth DiagnosticsHome ImprovementHome RenovationInternetMedical
No H1B
Responsibilities
Learn specialized industry-specific software and technical configurations and apply this knowledge to support MIM customers
Provide excellent customer service and technical assistance to hospital IT, PACS Administrators, clinicians, and clinical staff to understand their needs and provide tailored support
Use remote technologies to diagnose and resolve complex technical issues and guide customers in software configuration for optimal data sharing
Perform software updates, upgrades, and system migrations
Ensure customer satisfaction for every step of the customer’s support journey
Act as the voice of the customer by sharing technical insights with MIM’s product, quality, and management teams to improve the software and the overall customer experience
Collaborate with other team members and departments in developing solutions that may be outside of your area of expertise
Facilitate technical training sessions for team members, along with cross-functional teams
Contribute to departmental operational improvement initiatives
Qualification
Required
3+ years of technical experience within a hospital setting
Computer networking, connectivity, and software troubleshooting experience
Strong written and verbal communication, organizational, and time management skills
Ability to provide excellent customer service through actively listening and anticipating customer needs with an empathetic mindset
Strong analytical and critical thinking skills to provide unique solutions to complex customer issues and system set ups
Ability to work with a flexible schedule
Preferred
DICOM and PACS experience a plus
Benefits
Permissive time off
A 401(k) with up to a 4% match
Tuition reimbursement programs
Relaxed office setting where jeans are the norm
Free snacks and beverages at the office
24-hour access to an in-office fitness center
Medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement
Company
GE HealthCare
GE Healthcare provides a wide range of medical technologies and services to healthcare providers and researchers. It is a sub-organization of General Electric.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$5.52BKey Investors
Bill & Melinda Gates Foundation
2024-11-07Post Ipo Secondary· $1.17B
2024-09-12Post Ipo Secondary· $1.29B
2024-02-16Post Ipo Secondary· $1.07B
Leadership Team
Catherine Estrampes
President and CEO, US & Canada
Luiz Verzegnassi
President & CEO, Services
Recent News
Mobihealthnews
2026-02-06
Company data provided by crunchbase