Dialpad · 8 hours ago
Sr. AI Solutions Architect
Austin, TX
Full-time
Onsite
Senior Level
5+ years expDialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As an AI Solutions Architect, you will be responsible for deploying AI systems into customer infrastructures, ensuring they are scalable and secure while transforming standard operating procedures into intelligent workflows.
Telecom & CommunicationsArtificial Intelligence (AI)SaaSBig DataAnalyticsMachine LearningMessagingNatural Language ProcessingPredictive AnalyticsTelecommunicationsUnified CommunicationsVoIP
Responsibilities
Solutions Design: Ability to understand customer requirements quickly and accurately. Translate ambiguous business objectives into clear, shippable Agentic AI-powered solutions
Requirements Translation: Conduct deep-dive discovery sessions with customers to translate business objectives and SOPs into structured technical instructions for AI Agents
Prompt Engineering & Training: Design, test, and iterate on complex prompt architectures to ensure AI agents deliver high-accuracy outputs aligned with client brand voice and logic
AI Consulting: Confidence to consult, not just replicate. Desire to build transformational solutions for customers that revamp the way they do business
Stakeholder Management: Act as the technical face of the company during deployments, managing expectations and providing expert guidance in a fast-paced environment
Production Integration: Lead the end-to-end deployment of Agentic AI workflows into customer environments. Author multi-step prompts, retrieval pipelines, and decision logic that plug into CRMs, ERPs, and custom APIs via our MCP framework
Guardrails & Safety: Develop and deploy systems and automated evaluation layers to monitor for hallucinations, bias, and security breaches
Performance Optimization: Optimize your agents as part of the hypercare process with your customer post-integration. Provide baselines for KPIs like task containment rate, task success rate, and hallucinations
Monitoring & Observability: Set up advanced tracking systems to provide customers with "Explainable AI" dashboards
Product Alignment and Influence: Capture common customer pain points, successful integration patterns, and platform limitations discovered in the field. Synthesize and deliver this critical, high-value signal directly back to our core Product and Engineering teams to influence the product roadmap and accelerate feature development
Qualification
Required
5+ years of experience in a high-impact, customer-facing technical role such as Solutions Architect, Forward Deployed Engineering, Technical Consulting, MLOps, or Backend Engineering for SaaS/AI products
Deep, demonstrable expertise in the modern AI/ML stack. A firm understanding of LLMs, Generative AI concepts, vector databases, and agent orchestration frameworks. Proficiency in Python, Go, JS/TS plus hands-on experience with LLM frameworks
Prompt Engineering Expertise: Proven experience in advanced prompt engineering techniques (Chain-of-Thought, Few-Shot, ReAct) and LLM orchestration
Proven track record of deploying LLM-based applications at scale. Building agents to help in your personal life is a great start, but we want people who have proven to customers the value of AI
Strong proficiency in working with APIs (REST, GraphQL) and specifically building/configuring MCP (Model Context Protocol) servers
Hands-on experience integrating with enterprise platforms like Zendesk, Salesforce, or ServiceNow
Proven ability to use Python or Node.js for scripting and building middleware or connectors
Experience with fine-tuning of models for specific deployment constraints
Unrivaled business acumen and the ability to simplify technical complexity and communicate clear trade-offs, value propositions, and project plans to both a core engineering team and a non-technical C-suite executive
Ability to take a 50-page PDF of business rules and distill detailed information into a logical flow-chart for an autonomous agent
You thrive in ambiguity, take full ownership of outcomes, and are driven by delivering tangible, measurable results for the customer, often working under tight timelines
Ability to explain complex AI concepts to non-technical stakeholders clearly and confidently
An obsessive eye for detail—knowing that a single word change in a prompt can significantly alter AI behavior
Contributor to a dynamic team culture, focused on high-growth industry innovation, team collaboration, customer success, and having fun!
Benefits
Competitive benefits and perks
Robust training program
Inclusive environment
Vibrant environment to cultivate collaboration and connection
Exceptional culture
Company
Dialpad
First in AI. Best in Agentic.
1001-5000 employees
H1B Sponsorship
Dialpad has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (6)
2023 (12)
2022 (7)
2021 (10)
2020 (3)
Funding
Current Stage
Late StageTotal Funding
$450MKey Investors
ICONIQ GrowthSoftBankOMERS Growth Equity
2022-12-21Series F· $50M
2021-12-16Series F· $170M
2020-12-21Series E· $10M
Leadership Team
Craig Walker
Founder & CEO
Brian Peterson
Co-Founder & CTO
Recent News
2026-01-23
2026-01-22
Company data provided by crunchbase