Resmed · 12 hours ago
Senior Technical Product Manager, SNAP Resupply
United States
Full-time
Remote
Senior Level
5+ years expResmed is seeking a Senior Technical Product Manager for their SNAP Resupply team to modernize how HME providers run resupply at scale. The role involves turning product strategy into shipped capabilities, focusing on automation rates and compliance, while partnering with various teams to define problems and deliver impactful solutions.
Medical DeviceHealthcareHealth CareHealth DiagnosticsMedical
Responsibilities
Set and hit targets for automation rate, first-pass clean orders, touches per order, and cycle time; maintain KPI dashboards and drive post-launch reviews
Run refinement, sprint planning, and releases; create clear user stories & acceptance criteria, workflow diagrams, and rollouts with feature flags/guardrails
Interview provider staff and ops leaders, map journeys (eligibility → documentation completeness → order orchestration → fulfillment readiness), run usability tests, and analyze funnels to prioritize the next 10% lift
Meet HIPAA requirements, maintain audit trails for automated decisions, and drive accessibility and reliability with Engineering
Partner with Services/Support on runbooks, enablement, and release notes so customers and field teams adopt changes smoothly
Drive cross-team delivery with urgency and clear ownership
Qualification
Required
5+ years as a PM/PO/TPM shipping B2B SaaS (web/mobile) with a strong delivery track record
Proven ability to write requirements, workflow diagrams, and acceptance criteria that de-risk builds
Analytics fluency and hands-on experimentation experience (A/B, flags)
Excellent collaboration with Engineering, Design, QA, Compliance, and Customer teams; crisp, executive-ready communication
Familiar with healthcare IT concepts (HIPAA/BAA, auditability), as well as CRM workflows
SQL proficiency
Evidence of being an AI 1st Technical Product Manager
Work with other Product Managers and TPMs in the Brightree and Resmed organization
Responsible for story reviews, work closely with engineering team to define sprint work
Consider adding troubleshooting issues as part of the Support process
Successful beta test scripts and participate in Launch Process
Preferred
Code literacy (strongly preferred): can read and discuss code at a high level
Company
Resmed
ResMed provides medical devices to treat and manage sleep apnea and pulmonary diseases.
5001-10000 employees
H1B Sponsorship
Resmed has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (18)
2024 (16)
2023 (10)
2022 (21)
2021 (16)
2020 (16)
Funding
Current Stage
Late StageLeadership Team
Michael "Mick" Farrell
Chief Executive Officer
Sanjay Kumar
Chief Technology Officer - ResMed SaaS
Recent News
2024-04-28
Company data provided by crunchbase