Fidelity Bank · 1 day ago
Technical Services Specialist I
Scranton, PA
Full-time
Onsite
Entry Level
1+ years expFidelity Bank is a well-established financial institution recognized for its exceptional client experiences and community involvement. The Technical Services Specialist supports the bank's IT operations by managing help desk inquiries, assisting users with system access and troubleshooting, and ensuring compliance with IT policies.
Customer ServiceFinanceBankingCrypto & Web3Property & Casualty InsuranceBitcoinFinancial ServicesInsuranceWealth Management
Responsibilities
Serve as the primary help desk contact for Fidelity Bank’s Information Technology operations
Manage internal support calls and assist users with system access, hardware/software setup, troubleshooting, and problem resolution
Document procedures and provide user training
Maintain accurate records and reports
Perform processing tasks and security reviews
Offer rotating weekend phone support
Coordinate work across departments
Ensure adherence to IT policies, regulatory requirements, and organizational core values
Contribute to departmental goals while promoting a positive customer experience and maintaining a safe, compliant work environment
Qualification
Required
At least one year of related experience
Strong PC and MS Office skills
Solid communication abilities
Capability to document procedures
Provide user training
Maintain accurate records and reports
Company
Fidelity Bank
Fidelity Bank is a commercial bank providing services financial sercvices.
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-12-17Acquired
2014-09-01Private Equity
Company data provided by crunchbase