Mercury Systems · 7 hours ago
Desktop Systems Specialist
Torrance, CA
Full-time
Onsite
Mid Level
3+ years expMercury Systems is a technology company that makes the world a safer, more secure place. They are seeking an Intermediate Desktop Systems Specialist to maintain the integrity of computer workstations and provide on-site support for employees.
ElectronicsSoftwareManufacturingComputerProduct Design
No H1B
Security Clearance RequiredU.S. Citizen Only
Responsibilities
Assist employees with the installation, configuration, and ongoing usability of system hardware and software
Offer daily operations and systems support to employees
Verify the functionality of hardware and software components
Troubleshoot hardware and software issues in person, remotely, and via phone
Research questions using available information and resources
Follow standard Service Desk procedures
Create Service Desk tickets to document all customer requests
Identify and escalate situations requiring urgent attention
Stay current with system information, changes, and updates
A drive to learn and maintain key service desk applications such as SCCM, VMWare Horizon Client, etc
Resolution of Service Desk Tickets with minimal supervision
Qualification
Required
Typically requires 3+ years of progressive experience in an IT Help Desk / Desktop Support role
High School Diploma or GED
Hands-on technical experience with Active Directory, 2FA, SCCM or equivalent, O365 Administration, and IT Service ticket management
Exceptional customer service
Excellent written and verbal communication skills
Problem-Solving skills, to quickly identify and analyze problems, develop or follow SOP, and implement the best course of action to address issues
Work in a fast paced and dynamic environment, must be able to triage, manage time and work individually and as part of a team
This position is onsite only, help desk rotating shift and monthly rotating on-call as needed
Ability to lift 50 lbs as needed
Preferred
ITIL Foundation, A+, Google IT Support Professional, and / or equivalent certifications
Knowledge of Azure, VMWare/Vsphere, O365/Intune a plus
Associates or Bachelor's degree in Computer Information Systems or related field
Benefits
Comprehensive skills training
Tuition reimbursement
Company
Mercury Systems
Mercury Systems is a leading commercial provider of secure sensor and safety-critical processing subsystems.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
unknown1998-01-30IPO
Leadership Team
Bill Ballhaus
Chairman and CEO, Director
Tod Brindlinger
Senior Vice President Operations and Supply Chain
Recent News
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2026-02-05
2026-01-21
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