GDH · 7 hours ago
Network Technician
Montgomery, AL
Full-time
Onsite
Entry Level
$18/hr - $20/hr
1+ years expGDH is seeking a Network Technician to provide technical support and monitoring for statewide LAN/WAN networks. The technician will be responsible for overseeing network operations, troubleshooting issues, and maintaining network integrity across multiple environments.
ConsultingEmploymentStaffing Agency
No H1B
Responsibilities
Monitor network alarms, alerts, and faults to ensure continuous service reliability
Respond promptly to network incidents, troubleshooting issues to restore service
Maintain and update ServiceNow records, including incidents, requests, problems, change requests, and resolution documentation
Analyze network performance reports from management systems, databases, and spreadsheets to identify potential issues
Initiate trouble reports and coordinate corrective actions with maintenance or technical support teams
Participate in rotating shift schedules, including weekends and holidays, as part of a 24/7 support team
Support the maintenance of LAN/WAN configurations for point-to-point, wireless, campus, VPN, and agency host computers
Collaborate with technical teams to implement network improvements and updates
Document network configurations, changes, and procedures accurately within designated systems
Assist in diagnosing voice and data circuit issues, contributing to resolution strategies
Qualification
Required
Minimum of 1 year of experience supporting LAN/WAN networks and maintenance activities
At least 1 year of call center or service desk experience providing technical support
Strong customer service skills with the ability to communicate technical information effectively
Knowledge of voice and data circuits, including troubleshooting and research methodologies
Experience with incident ticketing and management systems such as ServiceNow or Remedy
High School Diploma or GED required
Ability to work in a shift environment, including weekends and holidays
Good analytical skills and attention to detail
Familiarity with network management tools and reporting systems
Candidates must have permanent authorization to work in the U.S. without current or future sponsorship
Company
GDH
GDH is consulting staffing firm that specializes in providing IT engineering-based candidates to commercial and government sectors.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Blaine Caples
Chief Revenue Officer (CRO)
Recent News
Bangkok Post
2025-10-22
2025-04-09
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