1-800 Hansons, LLC · 17 hours ago
Project Coordinator
Troy, MI
Full-time
Onsite
Mid Level
$22/hr - $25/hr
3+ years exp1-800 Hansons is a top ranked home improvement company that is continuously growing and expanding. The Project Coordinator is responsible for managing installation jobs from start to finish, serving as the primary contact for customers and ensuring project milestones are met in a timely manner.
ConstructionBuilding MaintenanceBuilding MaterialService Industry
Responsibilities
Contact customers and establish relations and point of contact. Go over purchases and discuss any permit charges that are needed
Review purchase and see if we can install certain products ahead of others if available
Communicate with customers about their installation. Use internal scheduling systems, schedule installs according to installer availability
On the day of installation, communicate with customers about the installers estimated time of arrival and follow up with installers to ensure timely start
Maintain communications with the customer via phone and/or email to discuss how the installation process is going and act as the key contact for the customer regarding the entire job installation process
During installation if any issues arise, communicate with the customers and schedule follow-up services
Work with installation partners if any additional materials or parts need to be ordered, place the order and follow up once they have arrived
Inform customers of additional work needed which could increase the price
Entering notes into a customer’s system-based profile whenever a change happens during the installation process from start to finish
Reviews photos taken by an installer to determine if job specification changes have been made, and if there are any issues that need to be reported
Problem solves and manages customer complaints when issues arise
Ensure the installation job is completed to the customer’s satisfaction before closing out the job. Collect payment from customer
If applicable schedule final inspection with the city
Once all areas are completed, close out file
Proactively monitor upcoming installations to ensure all required products and parts are received in advance, confirming readiness for scheduling and minimizing project delays
Qualification
Required
High-School Diploma or GED
Minimum of three (3) years of professional administrative work experience
Minimum of three (3) years of customer service experience
Basic math skills, must have the ability to calculate job costs
Basic computer skills, including familiarity with MS Office
Excellent communication skills; must be able to clearly communicate process expectations to customers
Excellent customer service skills; must be able to maintain professionalism and handle irate customers skillfully and tactfully
Great organizational skills
Able to multi-task
Must be able to work independently as well as part of a team
Problem solving abilities; must have the ability to use sound judgement to resolve issues and make suggestions on how to solve a problem
Preferred
Some college preferred
Experience in project coordination or management
Experience in scheduling
Experience in the home improvement industry
Benefits
Weekly pay via direct deposit
Eligible for Health Benefits at 30 days of employment (medical, dental, vision, life, critical, accident, short-term & long-term disability)
Eligible for 401k w/company match at 90 days of employment
Eligible for Paid Time Off, with unlimited rollover of unused hours, at 90 days of employment
Eligible for Holiday Pay at 30 days of employment
Tools provided to develop and advance within the company
Referral bonuses from $500-$1,500 available year-round
Employee as well as Friends & Family Discounts
Annual Summer Picnic w/opportunities to win weekly prizes and a grand prize of $5,000.00
Company
1-800 Hansons, LLC
At 1-800-HANSONS, we pride ourselves on presenting the best quality replacement windows, siding, roofing, gutters, gutter guards and bathtubs & showers.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknown2017-10-22Acquired
Leadership Team
Brian Elias
Board Member and Former CEO
Joe Stackhouse
Chief Executive Officer
Recent News
Company data provided by crunchbase