Fidelity Bank · 1 day ago
Technical Services Specialist I
Scranton, PA
Full-time
Onsite
Entry Level
1+ years expFidelity Bank is an industry leader recognized for its exceptional client experiences and commitment to community service. The Technical Services Specialist supports the bank's IT operations by serving as the primary help desk contact and assisting users with system access and problem resolution.
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Responsibilities
Serving as the primary help desk contact
Managing internal support calls
Assisting users with system access
Hardware/software setup
Troubleshooting
Problem resolution
Performing processing tasks
Performing security reviews
Offering rotating weekend phone support
Coordinating work across departments
Ensuring adherence to IT policies
Ensuring adherence to regulatory requirements
Ensuring adherence to organizational core values
Contributing to departmental goals
Promoting a positive customer experience
Maintaining a safe, compliant work environment
Qualification
Required
At least one year of related experience
Strong PC skills
Strong MS Office skills
Solid communication abilities
Capability to document procedures
Ability to provide user training
Ability to maintain accurate records and reports
Company
Fidelity Bank
Fidelity Bank offers banking services like savings, loans, credit cards, insurance and other financial services.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Daniel Santaniello
President & CEO
Peter Gray
Executive Vice President/Chief Lending Officer
Recent News
GlobeNewswire
2026-01-03
The Guardian Nigeria News - Nigeria and World News
2025-12-05
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