DaVita Kidney Care · 11 hours ago
Customer Experience Reporting and Analytics Analyst
Malvern, PA
Full-time
Onsite
Entry, Mid Level
$70K/yr - $106K/yr
2+ years expDaVita Kidney Care is seeking a Customer Reporting and Analytics Analyst to turn customer and operational data into actionable insights. This role involves developing interactive Tableau dashboards, writing SQL queries, and supporting customer experience improvement initiatives through data analysis.
HealthcareWellnessHospitalHealth CareMedicalNutrition
Responsibilities
Develop and maintain interactive Tableau dashboards for customer analytics
Write SQL queries to analyze data from multiple sources
Partner with business teams to gather requirements and translate them into actionable insights
Perform ad-hoc and exploratory analysis of customer, ticketing, and contact center data to identify trends and opportunities
Present findings clearly using Tableau, Excel, or PowerPoint
Support customer experience improvement initiatives through key metrics and insights
Manage multiple projects in an agile environment
Qualification
Required
2–3 years of experience in data analysis, reporting, or analytics-focused roles
Strong Tableau dashboard development skills
Solid SQL skills for querying, joining, and aggregating data
Excellent analytical, problem-solving, and critical-thinking abilities
Strong written and verbal communication skills
Highly detail-oriented
Preferred
Experience with NICE CXone or other contact center data
Hands-on experience with SQL Server and Excel
Familiarity with applying statistical or mathematical concepts in data analysis
Benefits
Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out
Support for you and your family: Family resources, EAP counseling sessions, access Headspace®, backup child and elder care, maternity/paternity leave and more
Professional development programs: DaVita offers a variety of programs to help strong performers grow within their career and also offers on-demand virtual leadership and development courses through DaVita’s online training platform StarLearning.
Company
DaVita Kidney Care
DaVita means “to give life,” reflecting our proud history as leaders in dialysis—an essential, life-sustaining treatment for those living with end stage kidney disease (ESKD).
10001+ employees
H1B Sponsorship
DaVita Kidney Care has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (79)
2024 (53)
2023 (81)
2022 (74)
2021 (54)
2020 (66)
Funding
Current Stage
Public CompanyTotal Funding
$2.5B2025-05-20Post Ipo Debt· $750M
2024-08-08Post Ipo Debt· $1B
2021-02-24Post Ipo Debt· $750M
Leadership Team
Javier Rodriguez
CEO
Joel Ackerman
Chief Financial Officer
Recent News
Home Health Care News
2026-02-09
2026-02-05
San Gabriel Valley Tribune
2026-02-04
Company data provided by crunchbase