IT Incident Technician jobs in United States
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Merge IT · 1 day ago

IT Incident Technician

positionManhattan, NY
timeContract
remoteOnsite
seniorityNew Grad, Entry Level
money$22/hr - $22/hr

Merge IT is seeking an IT Incident Technician to support their enterprise-level client in New York City. The role involves troubleshooting and diagnosing software issues, managing incidents, and maintaining documentation to enhance the efficiency of the global service desk.

Enterprise SoftwareOutsourcingHuman ResourcesMarketingCRMEnterprise Resource Planning (ERP)Marketing AutomationStaffing Agency
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Growth Opportunities

Responsibilities

Troubleshoot, repair, install, and maintain software applications & infrastructure
Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications
Provide support for operating system drivers, software and firmware
Provide support to users for home connection and work from home set up – laptop or personal laptop + virtual machine
Ensure that policies and procedures are followed, communicated, and adhered to
Create and maintain support documentation
Interacting with other support groups (local and global) within the firm across multiple platforms
Record and manage all Incidents and requests in ticket-tracking system
Proactively inform management of trends, significant problems and expected delays
On-call – Participate in rotating schedule providing afterhours and weekend support
Take initiative to stay current on technology and participate in training programs
Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc

Qualification

Troubleshooting software issuesDesktop hardware supportIncident managementKnowledge base maintenanceTicketing system managementProactive problem-solvingCommunication skillsTeam collaboration

Required

12-month contract
Onsite in Midtown and Downtown Manhattan locations
Drug & Background required
Troubleshoot, repair, install, and maintain software applications & infrastructure
Escalation from helpdesk for application support including inhouse, 3rd party applications and market data applications
Provide support for operating system drivers, software and firmware
Provide support to users for home connection and work from home set up – laptop or personal laptop + virtual machine
Ensure that policies and procedures are followed, communicated, and adhered to
Create and maintain support documentation
Interacting with other support groups (local and global) within the firm across multiple platforms
Record and manage all Incidents and requests in ticket-tracking system
Proactively inform management of trends, significant problems and expected delays
On-call – Participate in rotating schedule providing afterhours and weekend support
Take initiative to stay current on technology and participate in training programs
Be proactively responsive to multiple mediums of communication platforms such as email, Microsoft Teams, Skype, Symphony, Jive, etc

Company

Merge IT

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Merge IT offers transformative staffing solutions, technology, digital and business systems for all types of companies.
dateFounded in 2014
location
Fort Lauderdale, Florida, USA
people-size501-1000 employees
web-link
https://www.mergeit.net/

Funding

Current Stage
Late Stage

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