LanceSoft, Inc. · 8 hours ago
Network Control Technician
Melbourne, FL
Contract
Onsite
Entry, Mid Level
$30/hr - $33/hr
2+ years expLanceSoft, Inc. is seeking a Network Operations Specialist to monitor, analyze, and troubleshoot network problems within an operations center. The role involves proactive monitoring of network alarm conditions and performing root cause analysis to restore customer services while coordinating with various internal and external partners.
Information Technology
Responsibilities
Seeking a Network Operations Specialist that will monitor, analyze and troubleshoot network problems within an operations center utilizing network management and monitoring tools
This position monitors the alarm conditions on the network to proactively identify and minimize disruption and impact to end users on the network
This position is part of a 24x7 network control environment, working shifts including nights and weekends when needed
Perform root cause analysis to determine a plan of action for restoring customer’s services
Operate among a myriad of internal teammates and external telecommunication partners to follow through with operational processes and improve restoration times
Facilitate coordination with our User Community, the Field Services Group, and telecommunication partners for both Break/Fix actions, as well as Change Management activities
Document Trouble Tickets and Change Requests of all related activities
This position is part of an onsite 24x7x365 NOCC environment where working rotating shifts is an essential function of the position as required by business needs
Workday schedule flexibility is required
This position is not eligible for remote work due to secure network access requirements
Support short-term emergency evacuation to local or remote backup facilities
Qualification
Required
Bachelor's degree in Telecommunications, Engineering, Networking, Information Technology or related field with 2 to 4 years of prior related experience or 2 years post-Secondary/ Associate's Degree with a minimum of 4 years of prior related experience
2 years' experience with domain knowledge of L1 through L4 of the OSI Model
2 years' experience with L2 and L3 protocols: OSPF, EIGRP, BGP, IBGP, EBGP, IS-IS, and MPLS
1 years' experience with Simple Network Management Protocol (SNMP) and Network Management System (NMS) applications used to monitor networked devices
1 years' experience with Change Management practices
Preferred
Experience working with Long Term Evolution (LTE) and VPN technologies
Experience with call center phone systems and ability to work in a fast-paced environment
Prior experience in maintaining high service levels in a demanding customer support services environment
CCENT, CCNA, CCNP and/or ITIL certifications
Company
LanceSoft, Inc.
Established in 2000, LanceSoft is a pioneer in delivering top-notch Global Workforce Solutions and IT Services to a diverse clientele.
5001-10000 employees
H1B Sponsorship
LanceSoft, Inc. has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (55)
2024 (32)
2023 (23)
2022 (25)
2021 (60)
2020 (80)
Funding
Current Stage
Late StageLeadership Team
Ram Karuppusamy
Chairman & CEO
Simon Dealy
Chief Financial Officer
Company data provided by crunchbase