iTech AG · 10 hours ago
ServiceNow System Administrator (309)
United States
Full-time
Remote
Entry Level
1+ years expiTech AG is seeking a ServiceNow System Administrator to support a federal program by administering, configuring, and maintaining the ServiceNow platform in a secure and compliant environment. This role focuses on day-to-day platform administration, user support, and basic configuration activities.
ConsultingSoftwareLogisticsManagement ConsultingSupply Chain Management
No H1B
U.S. Citizen Only
Responsibilities
Perform day-to-day ServiceNow system administration activities
Manage users, groups, roles, and access controls
Configure and maintain forms, lists, UI policies, and basic workflows
Support incident, request, change, and knowledge processes
Monitor system health and assist with basic troubleshooting and issue resolution
Apply platform updates, patches, and configurations under guidance from senior team members
Support platform governance and configuration management processes
Assist with testing and validation of new features and enhancements
Document configurations, procedures, and standard operating processes
Participate in Agile ceremonies as part of the delivery team
Ensure platform activities align with federal security and compliance requirements
Other duties as assigned
Qualification
Required
1–2 years of hands-on ServiceNow administration experience
Strong understanding of ServiceNow core platform functionality
Experience managing users, roles, groups, and access controls
Familiarity with ITSM processes (Incident, Request, Change, Knowledge)
Ability to follow established platform standards and procedures
Strong communication and collaboration skills
Ability to work effectively in a federal or regulated environment
Bachelor's degree
ServiceNow CSA
Ability to obtain and maintain a Public Trust
Pursuant to government contracts, US Citizenship is required
Preferred
Experience supporting federal government programs
Familiarity with Agile or SAFe delivery environments
Exposure to ServiceNow reporting and dashboards
Basic scripting or configuration experience beyond out-of-the-box functionality
Strong desire to grow into advanced ServiceNow development or platform roles
Company
iTech AG
iTech AG is a technology consulting firm.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Frank Antezana
Chief Executive Officer
Recent News
Washington Technology
2025-03-12
2024-10-26
Company data provided by crunchbase