United Therapeutics Corporation · 13 hours ago
Desktop Support Specialist II
Triangle Area
Full-time
Onsite
Mid Level
4+ years expUnited Therapeutics Corporation is a pioneering biotech company focused on developing innovative therapies for rare diseases. They are seeking a Desktop Support Specialist II to manage and maintain IT support documentation, monitor service desk tickets, and provide technical support for various platforms and systems.
BiotechnologyPharmaceuticalTherapeutics
Responsibilities
Develop and maintain robust documentation (not limited to) configuration documentation, support/administration manuals, and end user KBs regarding a system/solution/process
Accept escalations from junior team members and colleagues in varying capacities for related and unrelated subsystems supported by the IT EUC practice
Monitor level/tier 2 (L2) tickets to ensure timely escalation, resolution and overall service excellence
Identify and communicate recommendations for tools and/or processes
Identify patterns within service desk tickets and use data to present data driven solutions
Act as an escalation point for other team members
Practice change control methodologies
Keep abreast of current & future technologies, evaluating for potential benefits
Qualification
Required
Associate or bachelor's degree in computer science or related technical discipline
4+ years of experience troubleshooting in a number of the following areas: Microsoft Office 365, MS Teams, SharePoint services, OneDrive for Business
Desktop Operating system administration (Win10, OS X), Okta, Microsoft Active Directory, File Services Intune, Jamf, ServiceNow, and Polycom
1+ years of experience troubleshooting and supporting a mobile work force
1+ years of experience and understanding of desktop and mobile Operating Systems
1+ years of experience supporting and managing Mac OS X via Jamf
1+ years of experience using service desk software to track and report on tickets, as well as queue management (ServiceNow)
Good knowledge of IT operating systems, especially Windows (7, 10, & 11), OS X, Android, iOS
Knowledge of VPN and Citrix
Robust and varied background in end user technical support [iOS, Android, OS/X, Windows], ITIL based ITSM software, and M365/AD
Deep familiarity with industry standard and progressive technology with a strong focus on cloud solutions and technology
Superior customer service skills
Excellent triage, root cause analysis, and problem solving skills
Benefits
Medical / dental / vision / prescription coverage
Employee wellness resources
Savings plans (401k and ESPP)
Paid time off & paid parental leave benefits
Disability benefits
Company
United Therapeutics Corporation
Founded to find a cure for a daughter’s rare disease, United Therapeutics is a biotechnology company transforming care for people with chronic and life-threatening conditions.
1001-5000 employees
H1B Sponsorship
United Therapeutics Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (13)
2023 (8)
2022 (6)
2021 (9)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-06-17IPO
Leadership Team
Martine Rothblatt
Founder and CEO
Hamlet Bonilla Evertsz
Senior Network Engineer
Recent News
2026-01-15
2026-01-09
Company data provided by crunchbase